Stasha Vaughan
Tomball,TX
Summary
Observant individual with excellent interpersonal and communication skills, capable of building meaningful relationships with clients and families. Experienced in collaborating with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences. Line Supervisor with two years of experience in mental health industry. Manages team of four employees. Develops and mentors employees to maintain high retention rate and outstanding skill levels. Closely follows procedures and best practices to maximize efficiency and meet aggressive production goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Hope Line Supervisor
Hope and Healing Center and Institute
01.2022 - Current
- Supervises Houston Hope Line operations, manages other warm line operators
- Ensures all calls are documented, caller notes reviewed, and caller demographics recorded for funding purposes
- Provides referrals using the resource database, utilizes active listening and peer counseling skills, shares personal experiences, and offers 30 minutes of therapy via phone.
- Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Maintained employee schedules to cover weekday, evening and weekend shifts.
Mental Health Peer Specialist
The Harris Center For Mental Health and IDD
04.2023 - 07.2024
- Manages a caseload of individuals, provides one-on-one support, conducts face-to-face peer assessments, offers peer support, education, and facilitates social service referrals
- Participates in the interdisciplinary team, maintains communication with medical and professional staff, and supports peers and their families with community and agency resources.
- Assisted clients in identifying personal strengths and setting realistic goals for their recovery journey.
- Developed rapport with diverse clients through active listening, empathy, and genuine connection.
- Evaluated program effectiveness by tracking client engagement levels over time.
- Provided crisis intervention services when needed, deescalating situations and connecting clients with necessary resources.
- Coordinated events aimed at reducing stigma surrounding mental health issues within the community.
- Served as an advocate for clients during meetings and treatment planning sessions, ensuring their voices were heard and needs addressed.
- Enhanced client recovery by providing personalized support and sharing lived experiences.
- Connected clients with appropriate community resources, facilitating their reintegration into society.
- Maintained detailed case notes and documentation, ensuring accurate records of client progress and achievements.
- Empowered clients by teaching them coping strategies and self-help techniques.
- Successfully supported numerous clients in achieving milestones toward their mental health recovery goals.
- Implemented creative coping strategies tailored to individual client needs that promoted resilience during challenging times.
- Mentored new Peer Specialists entering the field, sharing valuable knowledge gained from experience.
- Educated staff on the role of peer specialists, promoting understanding and collaboration within the team.
- Conducted peer-led support groups, fostering a safe and supportive environment for shared learning and growth.
Peer Coach
Prevail Health Solutions
12.2020 - 03.2023
- Engaged others in online chats through Vets Prevail platform to meet program goals, motivated participants, and helped improve their well-being
- Utilized CBT as evidence modality, promoted Prevail program availability and goals to the community, service members, and their families or supporters.
- Provided one-on-one guidance, successfully helping clients identify and overcome personal barriers.
- Helped clients achieve work-life balance through time management techniques and prioritization exercises.
- Increased awareness of available resources within the community by connecting clients with relevant organizations or support networks when needed.
- Offered constructive feedback on clients'' progress, motivating them to continue working towards their goals despite setbacks.
- Created a supportive environment that encouraged clients'' self-reflection, promoting personal development and growth.
Peer Support Specialist/ Peer Coach
Hope and Healing Center and Institute
10.2019 - 01.2022
- Answered calls, followed Warm Line procedures, utilized resource database for referrals, applied active listening and peer counseling skills, and shared personal lived experiences with callers.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Advanced Medical Support Assistant
Tomball VA Outpatient Clinic
08.2010 - 06.2018
- Provided medical administrative support, managed outpatient scheduling, coordinated administrative information between staff and patients, conducted individual quality assurance checks, processed travel claims, and scheduled specialty clinic consults.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
Program Support Clerk
Michael E. DeBakey VAMC
05.2013 - 09.2013
- Received and screened calls and visitors, sorted mail, typed and edited documents, maintained files, acted as timekeeper, created databases and spreadsheets, scheduled meetings, and initiated work orders.
- Audited records for accuracy.
- Monitored inventory levels for office supplies, placing orders proactively to avoid shortages that could impact operations.
- Adhered to facility, company and legal guidelines.
- Prepared mailings of information and documentation.
Medical Support Assistant Emergency Room/ Neurology/ Wound Care Clinic
Department of Veterans Affairs
01.2012 - 05.2013
- Registered patients, determined eligibility, transcribed physician orders, processed requests for release of patient information, and scheduled specialty clinic appointments.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
Medical Support Assistant
Department Of Veterans Affairs
08.2010 - 01.2012
- Processed applicants for care, determined entitlements and eligibility, scheduled patient appointments, transcribed physician orders, and prepared and electronically processed private health documents.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
Medical Support Assistant
Pediatrics Clinic Madigan Army Medical Center
05.2009 - 06.2010
- Used computerized appointment system to schedule appointments, coordinated appointments with other clinics, greeted visitors, checked ID cards, and ensured ADS bubble sheets were completed.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
Unit Administrator Technician
494th BSB
01.2009 - 05.2009
- Managed supervisor's calendar, scheduled conferences and meetings, made travel arrangements, prepared travel vouchers, processed personnel actions, maintained office files, and used office automation software for document production.
- Managed travel arrangements for unit personnel, ensuring seamless coordination and adherence to policies.
- Developed training materials for new hires as well as ongoing professional development initiatives within the unit.
- Maintained accurate records of personnel actions to ensure timely processing and compliance with regulations.
- Coordinated logistics for unit operations, optimizing resource allocation and minimizing disruptions.
- Supported the unit''s mission by organizing events, meetings, and training sessions for improved team cohesion.
Administrative Clerk/ Mail Clerk
US Army
01.2007 - 08.2007
- Processed documentation for awards and decorations, scheduled appointments, prepared administrative correspondence, created Excel spreadsheets, and managed mail delivery.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Front Desk Agent
Econolodge
01.2006 - 01.2006
- Booked and cancelled reservations, directed calls, checked in/out guests, and accepted payments for room occupancy.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Unit Supply Specialist/ Armor
US Army
01.2002 - 01.2005
- Maintained supply records, inspected inventory, ordered equipment and supplies, provided technical guidance in supply management, and reviewed records for accuracy.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Established effective communication channels within the unit to facilitate information flow regarding supply status updates or requests promptly addressed.
- Reduced waste by implementing proper storage techniques for perishable items and hazardous materials.
- Improved order fulfillment rates by closely monitoring backorders and expediting shipments when necessary.
- Evaluated unit supply requirements and coordinated timely replenishment.
- Tracked unit supply budget and reported discrepancies to promote adherence.
- Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
- Ensured accurate forecasting of supply requirements through close collaboration with unit leaders and knowledge of operational plans.
Education
Bachelor of Arts - Social Work
The University of Alabama
Tuscaloosa, AL05.2026
Associate of Arts -
Lone Star College
Houston, TX12.2022
Skills
- * Active Listening
- * Critical Thinking
- * Team Assignments
- * Individual and Group Counseling
- * Crisis Intervention
- * Facilitate Support Groups
- * Emotional Support
- * Privacy and Confidentiality
- * Peer Interaction
- * Problem-Solving Skills
- * Effective Listening
- * Coaching and Mentoring
- * Cognitive Behavior Practices
- * Employee Training
- * Training and mentoring
- * Schedule Management
- * Process Documentation
- * Customer Service
- * Problem-Solving
- * Multitasking
- * Problem-solving abilities
- * Reliability
Certification
- Safeguarding Certification (The Episcopal Diocese), 2019
- Peer Support Training Certificate, 09/2023
- Adult Mental Health First Aid, 04/2023
- CPR, 04/2023
Accomplishments
- Certificates of Recognition from The Harris Center for Mental Health and IDD: 10/18/2023, 4/15/2024, 4/30/2024
- Featured on news segment promoting Peer Support Program: 5/2024
- Created Women's Group and Veteran's Group Curriculum for Agency
- Letter of recognition from Director's office at Michael E DeBakey Veterans Medical Center
- Awards and Decorations: Army Service Ribbon, National Defense Service Medal, Army Achievement Medal, Army Good Conduct Medal, Global War on Terrorism Service Medal, Army Commendation Medal, Iraq Campaign Medal, Overseas Service Ribbon, Armed Forces Reserve Medal
References
Jaime Henderson: 312-402-1649
Kitrina Stubbs: 832-584-4524, kitrina.stubbs@gmail.com
Daryl James: 281-739-6140, darylj3@gmail.com
Shawn Jones: 253-232-2414
William Okelley: 910-224-1968, william.d.okelley@gmail.com
Timeline
Mental Health Peer Specialist
The Harris Center For Mental Health and IDD
04.2023 - 07.2024
Hope Line Supervisor
Hope and Healing Center and Institute
01.2022 - Current
Peer Coach
Prevail Health Solutions
12.2020 - 03.2023
Peer Support Specialist/ Peer Coach
Hope and Healing Center and Institute
10.2019 - 01.2022
Program Support Clerk
Michael E. DeBakey VAMC
05.2013 - 09.2013
Medical Support Assistant Emergency Room/ Neurology/ Wound Care Clinic
Department of Veterans Affairs
01.2012 - 05.2013
Advanced Medical Support Assistant
Tomball VA Outpatient Clinic
08.2010 - 06.2018
Medical Support Assistant
Department Of Veterans Affairs
08.2010 - 01.2012
Medical Support Assistant
Pediatrics Clinic Madigan Army Medical Center
05.2009 - 06.2010
Unit Administrator Technician
494th BSB
01.2009 - 05.2009
Administrative Clerk/ Mail Clerk
US Army
01.2007 - 08.2007
Front Desk Agent
Econolodge
01.2006 - 01.2006
Unit Supply Specialist/ Armor
US Army
01.2002 - 01.2005
- Safeguarding Certification (The Episcopal Diocese), 2019
- Peer Support Training Certificate, 09/2023
- Adult Mental Health First Aid, 04/2023
- CPR, 04/2023
Bachelor of Arts - Social Work
The University of Alabama
Associate of Arts -
Lone Star College
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