Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stasia Ast-Childers

Heflin,AL

Summary

To obtain a challenging career opportunity where I can fully use my skills for the success of the organization. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

37
37
years of professional experience

Work History

Office Lead

Upperline Health
Powder Springs, GA
02.2023 - Current
  • Greeted guests upon arrival and provided excellent customer service.
  • Assisted in the training of new front office staff members.
  • Responded to guest inquiries, requests and complaints in a professional manner.
  • Managed daily operations of the front desk area including check-in and check-out processes and reservations.
  • Performed cashiering duties such as processing payments, refunds, and exchanges according to company policies.
  • Maintained accurate records of all transactions related to front office activities using computerized systems.
  • Assigned tasks to other front office personnel based on workloads and availability.
  • Developed positive relationships with vendors by providing prompt payment of invoices and resolving any issues quickly.
  • Conducted monthly inventory checks on supplies used in the front desk area.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Resolved customer complaints or answered customers' questions.

Office/Home Health

Krystyna McWhorter
Acworth, GA
08.2015 - 02.2023
  • Scheduling of appointments, verify insurance, copay's, deductibles, etc..
  • Assist clients with daily living skills, take client to and from appointments
  • Monitored vital signs, such as blood pressure, pulse rate, temperature and respiration.
  • Assisted with coordinating home health services for patients and their families.
  • Maintained accurate documentation according to agency policies and procedures while adhering to HIPAA regulations.
  • Managed patient transportation and appointment scheduling.

Lead Patient Service Representative

Pinnacle Orthopaedics
Austell, GA
07.2013 - 08.2015
  • Register patients for surgery, check in, check out, schedule appointments, complete charts for the next day, verify insurance, pre-certs, benefits and co pays, inform patients of financial responsibility, collect payments, ICD-9 coding, mailing statements, daily cash logs and deposits, etc...
  • Provided customer service to patients and families in a professional manner.
  • Performed patient registration, scheduling appointments, verifying insurance coverage, collecting payments and balancing daily cash receipts.
  • Scheduled laboratory tests, imaging studies and other diagnostic tests as ordered by physician or nurse practitioner.
  • Responsible for maintaining accurate medical records including filing and retrieving documents from electronic health record system.
  • Maintained inventory of supplies needed for daily operations of clinic.
  • Managed front desk activities such as answering phones, greeting visitors and patients, responding to inquiries and routing calls appropriately.

Ingles Deli Manager

Ingles Supermarket Manager
Dallas, GA
04.2008 - 07.2013
  • Make schedules for 20 employees, evaluations, order all frozen/dry supplies, unloading, stocking supplies, call for credits, inventory monthly, make sure everyone stays on task, dealing with unhappy customers, worked in other departments when needed, went store to store training other managers, cashier, etc...
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Supervised deli staff to ensure efficient customer service.
  • Trained new employees on proper food handling techniques and safety regulations.
  • Ordered necessary deli supplies to maintain stock levels.
  • Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
  • Monitored daily sales reports to maximize profitability.
  • Maintained accurate records of inventory and product ordering cycles.
  • Resolved customer complaints in a professional manner.
  • Managed daily operations of the deli including staffing, scheduling, merchandising.
  • ordering supplies from warehouse, follow up to make sure they were delivered

Customer Service Representative\ Warehouse Orders

Rivers End Trading
Kennesaw, GA
02.1999 - 04.2008
  • High volume calls, placement of orders, customer complaints, schedule appointments, collect payments, deposits, high volume data entry, etc..
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Received and tracked incoming/out going inventory shipments.
  • Investigated any reported problems regarding shipping errors or damages.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Operated pallet jacks to securely move boxes and packages from inventory to delivery area.

Admissions Coordinator

WellStar Kennestone Hospital
Marietta, GA
04.1993 - 02.1999
  • Admissions, registrar, bed coordinator, check in, check out, schedule appointments, collect co pays, balance daily logs, deposits, insurance verification and pre- certs, hospital to hospital transfers, referrals in Medical/Pediatrics, scheduling of diagnostic testing, etc..
  • Developed and implemented strategies to improve the admissions process.
  • Greeted patients and visitors in a courteous and professional manner.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Collected co-pays and other payments from patients at time of service.
  • Assisted with scheduling outpatient appointments.
  • Responded to patient inquiries regarding billing or financial matters.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Created new patient accounts in EMR system as needed.
  • Assisted with preparing daily cash reports for accounting department.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Followed up on unpaid claims in a timely manner.

Patient Services Representative

Kaiser Permanente
Atlanta, GA
05.1987 - 04.1993
  • Referrals to all specialits, verification of insurance, schedule appointmens, shedule diagnostic testing, medical record, pulling charts, check in, check out, collect copays, daily balance log, deposits, etc...
  • Greeted patients upon arrival and ensured they had the necessary paperwork completed.
  • Assisted with patient registration, insurance verification, and appointment scheduling.
  • Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
  • Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage..

Education

GED -

Paulding County High
01.1987

CNA -

Carrollton Area Tech
01.1986

CPT/ ICD-9 Coding -

Dekalb Community College

Skills

  • Customer Engagement
  • Customer Service
  • Check-In And Check-Out Procedures
  • Payment Processing
  • Cash Handling
  • Credit And Cash Payments
  • Organization And Recordkeeping
  • Electronic Recordkeeping
  • Inventory Control
  • Office Supplies Inventory Management
  • Automated Telephone Systems
  • Office Supplies Ordering
  • Problem-Solving Skills
  • Data Entry
  • Filing
  • Team Building And Supervision
  • Staff Scheduling
  • Document Scanning
  • Delegating Work Assignments

References

  • Krystyna McWhorter, 470-330-4024
  • Allyson Bailey, 770-827-1233
  • Michelle Hutson, 908-268-4669

Timeline

Office Lead

Upperline Health
02.2023 - Current

Office/Home Health

Krystyna McWhorter
08.2015 - 02.2023

Lead Patient Service Representative

Pinnacle Orthopaedics
07.2013 - 08.2015

Ingles Deli Manager

Ingles Supermarket Manager
04.2008 - 07.2013

Customer Service Representative\ Warehouse Orders

Rivers End Trading
02.1999 - 04.2008

Admissions Coordinator

WellStar Kennestone Hospital
04.1993 - 02.1999

Patient Services Representative

Kaiser Permanente
05.1987 - 04.1993

GED -

Paulding County High

CNA -

Carrollton Area Tech

CPT/ ICD-9 Coding -

Dekalb Community College

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Stasia Ast-Childers