Stasia Giles
Oceanside
Summary
Personable and organized individual with a keen eye for detail and a positive, upbeat attitude. Possesses strong communication skills and a solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Semper Fit
10.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Assistant
City of Jacksonville, City Manager's Office
02.2018 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Performed research to collect and record industry data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Teller
Redstone Federal Credit Union
03.2017 - 09.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Educated customers on use of banking website and mobile apps.
Administrative Assistant
American Pool
03.2014 - 03.2017
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Performed research to collect and record industry data.
Sales Associate
Robert Trent Jones Golf Trail
04.2008 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor's in Communications - Public Relations Concentration in Digital Com
The University of Alabama
Tuscaloosa, AL12-2024
Associate of Arts - Libera Arts
Northeast Alabama Community College
Rainsville, AL12-2021
Associate of Science - Business Administration
Northeast Alabama Community College
Rainsville12-2021
Skills
- Digital Marketing
- Data entry
- Microsoft Word
- Microsoft Excel
- Writing
- Microsoft Outlook
- Editing
- Customer relations
Timeline
Administrative Assistant
Semper Fit
10.2023 - Current
Administrative Assistant
City of Jacksonville, City Manager's Office
02.2018 - 08.2023
Teller
Redstone Federal Credit Union
03.2017 - 09.2017
Administrative Assistant
American Pool
03.2014 - 03.2017
Sales Associate
Robert Trent Jones Golf Trail
04.2008 - 03.2013
Bachelor's in Communications - Public Relations Concentration in Digital Com
The University of Alabama
Associate of Arts - Libera Arts
Northeast Alabama Community College
Associate of Science - Business Administration
Northeast Alabama Community College
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