Stasia Jackson
San Antonio,TX
Summary
A job seeker with an ample college background that has expanded my typing skills and Microsoft office knowledge. Experience as a telephone interviewer and a volunteer has developed my communication, customer service, and interpersonal skills. I'm seeking a full time job that offers a chance to further gain experience and potentially offer opportunities for company position advancement.
Overview
6
6
years of professional experience
Work History
Telephone Survey Interviewer
The Capstone Poll at The University of Alabama
08.2021 - 04.2023
- Called and interviewed respondents via telephone, managing around 20 calls per shift
- Accurately used software knowledge to enter responses into computer-based data collection system called CATI (computer-assisted telephonic interview).
- Called around respondents to conduct surveys about job research and development
- Followed scripted surveys verbatim to collect research data.
- Convinced unwilling individuals by using logical, persuasive responses.
- Explained survey objectives and procedures to interviewees.
- Performed data collection to support job development research and demographic research for the Alabama Department of Labor.
- Occasionally trained new hires, to help staff development and increase productivity.
Volunteer
Christian Family Baptist Church
01.2017 - 12.2018
- Organized and distributed food baskets to families in need.
- Helped maintain clean facilities wit other volunteers to better serve program needs.
- Used strong interpersonal communication skills to convey information to other volunteers.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Bachelor of Arts - Psychology
The University of Alabama
Tuscaloosa, AL08.2024
High school diploma -
William J. Brennan
San Antonio, TX06.2018
Skills
- Verbal Communication
- Telephone Etiquette
- Data Collection
- Outbound Calling
- Conducting Surveys
- Customer Service
- Organization
- Microsoft Office: Excel, Word, Powerpoint
Timeline
Telephone Survey Interviewer
The Capstone Poll at The University of Alabama
08.2021 - 04.2023
Volunteer
Christian Family Baptist Church
01.2017 - 12.2018
Bachelor of Arts - Psychology
The University of Alabama
High school diploma -
William J. Brennan
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