Stason Kitchens
Dripping Springs
Summary
Experienced Regional Manager at Caliber Collision with a proven track record in customer relationship management and team leadership. Expert in budget management and process improvement, driving significant revenue growth while enhancing customer satisfaction. Adept at training staff and resolving conflicts, fostering a collaborative and high-performing work environment.
Overview
24
24
years of professional experience
Work History
Regional Manager
Caliber Collision
Austin
11.2011 - Current
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Evaluated customer feedback and adjusted company processes accordingly.
- Created and maintained relationships with key customers in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Analyzed regional financial data to identify areas of growth opportunities.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Maximized branch revenue by optimizing daily operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
General Manager
Caliber Collision
Austin
07.2007 - 11.2011
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Trained employees on duties, policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Service Advisor
Caliber Collision
Austin
08.2004 - 07.2007
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Resolved customer complaints in an efficient and courteous manner.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Provided top quality control and eliminated downtime to maximize revenue.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Shop Helper
Caliber Collision
Austin
06.2001 - 08.2004
- Maintained cleanliness of the shop by sweeping, mopping, and dusting regularly.
- Helped shop personnel complete assignments.
- Completed basic and semi-skilled work using available tools and facilities.
- Completed daily checklists for smooth shop operations.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Assisted parts personnel with managing inventory, receiving and stocking.
- Inspected finished work to verify adherence to requirements and specifications.
Education
Business Management
Texas State University
San Marcos, TXSkills
- Customer relationship management
- Team leadership
- Employee training
- Conflict resolution
- Process improvement
- Performance monitoring
- Budget management
- Operations management
Accomplishments
- 5 Time Caliber Presidents Club Winner
Timeline
Regional Manager
Caliber Collision
11.2011 - Current
General Manager
Caliber Collision
07.2007 - 11.2011
Service Advisor
Caliber Collision
08.2004 - 07.2007
Shop Helper
Caliber Collision
06.2001 - 08.2004
Business Management
Texas State University
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