Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stassney Calloway

Gonzales,TX

Summary

Encouraging Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

I have helped launched Walmart's Online Grocery Pickup & Delivery at the Gonzales, TX location from the ground up.

I have brought the team to success through a global pandemic and helped skyrocket sales during the Covid-19 spike when I was working for the Seguin, TX location.

During my time as HR at the Lockhart, TX location I have brought the turnover down tremendously for new hires, all while maintaining open communication with the Store Manager and keeping current associates motivated and happy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Store Manager (Digital Coach)

Walmart
02.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Negotiated price and service with vendors to decrease expenses and increase profit.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Implemented loss prevention tactics to deter thefts while maintaining welcoming environment for all customers.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Promoted staff engagement, gender diversity, and cultural diversity.
  • Collaborated with other Coaches to create and execute business development plans.

Human Resources (People Lead)

Walmart
07.2022 - 02.2023
    • Oversaw payroll functions accurately while ensuring adherence to applicable labor laws and regulations.
    • Successfully managed talent acquisition initiatives, partnering with hiring managers to meet staffing needs proactively.
    • Collaborated cross-functionally at all levels within the organization as an approachable but professional HR Leader.
    • Enhanced company culture by initiating regular team-building activities and events.
    • Developed comprehensive onboarding processes to ensure smooth integration of new hires into the organization.
    • Reduced employee turnover through the development of effective retention strategies.
    • Evaluated HR metrics consistently to identify areas for improvement and implement necessary enhancements in a timely manner.
    • Streamlined recruitment processes for increased efficiency and better candidate selection.
    • Implemented successful training programs to enhance employee skills and career development opportunities.
    • Facilitated open communication channels between staff members and management, fostering a collaborative work environment where all voices were heard.
    • Promoted diversity and inclusion through policy creation, training, and ongoing awareness initiatives.
    • Managed employee relations, resolving conflicts professionally to maintain a harmonious work environment.
    • Directed hiring and onboarding programs for new employees.
    • Interviewed potential hires, discussed benefits and performed reference checks.
    • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
    • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
    • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
    • Educated employees on company policy and kept employee handbook current.
    • Processed employee claims involving performance issues and harassment.
    • Directed job fairs to bring in local talent for long term and seasonal positions.
    • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
    • Developed succession plans and promotion paths for staff.
    • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
    • Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws such as the Americans with Disabilities Act (ADA)

Team Lead (Digital)

Walmart
07.2018 - 07.2022
  • I worked at 2 locations during my time as a Digital Team Lead, Gonzales and Seguin, TX.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of their orders and adherence to high-quality standards.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Generated reports detailing findings and recommendations.

Education

No Degree - Computer Information Systems

Texas State University
San Marcos, TX

High School Diploma -

Gonzales High School
Gonzales, TX
05.2013

Skills

  • Problem-Solving
  • Team Management
  • Employee Scheduling
  • Hiring and Training
  • Pricing and Markdowns
  • Mentoring and Coaching
  • Goals and performance
  • Loss Prevention
  • Strategic Planning
  • Sales Growth
  • Order Management
  • Strategic Merchandising
  • Microsoft Office Suite
  • Incident Reports
  • Marketing
  • Workforce Management
  • Performance Evaluations
  • Inventory Management
  • Teamwork and Collaboration
  • Decision-Making
  • Delegating Work
  • Payroll Timekeeping
  • Customer Service and Engagement
  • Store Organization
  • Time Management

Certification

  • Certified Food Safety Manager
  • Certificate No. : 22018355
  • Issued: 1/18/2024
  • Expires: 1/18/2029

References


  • Guadalupe Tirado (979) 661-9393
  • Renee Prince (210) 868-0206
  • Mary Ann McClean (830) 339-9378
  • Benjamin Requena (512) 321-2288


Timeline

Assistant Store Manager (Digital Coach)

Walmart
02.2023 - Current

Human Resources (People Lead)

Walmart
07.2022 - 02.2023

Team Lead (Digital)

Walmart
07.2018 - 07.2022

No Degree - Computer Information Systems

Texas State University

High School Diploma -

Gonzales High School

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Stassney Calloway