Statie Berryman
Columbus,OH
Summary
Dynamic Logistics Specialist with proven problem-solving abilities at STG Logistics, excelling in timely scheduling and effective communication. Demonstrated emotional intelligence and adaptability while ensuring customer satisfaction. Proficient in Microsoft Office, I successfully trained teams to enhance performance and achieve operational goals, fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Logistics Specialist
STG Logistics
06.2022 - Current
- The goals for a successful Logistics Specialist include timely scheduling and responses, effective communication, and demonstrating work efficiency.
- Problem-solving skills and appropriately-timed correspondences were both imperative and encouraged.
- A certain level of customer service had to be demonstrated since our main job was to make sure freight was delivered and accepted to our customers in a timely fashion.
Internet and Voice Repair Agent
Spectrum
06.2019 - 06.2022
- The main goals for this job was to handle multiple incoming calls from customers in need of assistance.
- Clear and polite conduct was a must and having patience was both needed and necessary each time.
- Having a background in technical support helped problem-solving when majority of the calls received were either internet or landline-related.
Department Manager
ContactUS Communications
01.2018 - 05.2019
- The main goals for a call center department manager was to oversee daily operations, ensuring KPI's and other performance goals were met, and any issues that needed attention were addressed.
- Training and coaching were both major tasks in my department. Effective coaching was necessary to correct behavior and/or situations that did not meet the job's standards or quality. Training the agents on how to effectively handle customer calls and perform excellent customer service were imperative to the brand and representation of the company.
- Problem-solving skills and building an infrastructure that supported both the agents and the work environment were also goals that needed to be demonstrated.
Direct Care Worker
Heinzerling Memorial
08.2017 - 01.2018
- Assisted disabled individuals with daily living tasks such as personal care, recreational acitivies, mobility, meal-prep, and housekeeping.
- The other goals included helping individuals with their quality of life by taking them on field trips, engaging them in extracurricular activities that they can enjoy, and offering personal one-on-one attention to attend to learning milestones and help achieve their set goals.
Shift Manager
McDonald's
08.2015 - 08.2017
- Oversee daily operations such as ensuring food safety and regulations, managing inventory and food waste, and promoting excellent and timely customer service.
- Training new employees on how to operate various positions from cashier to kitchen prep.
- Decision-making regarding scheduling individuals, labor levels, customer service feedback, and the stores overall organization of its operations.
Education
Bachelor of Science - Human Resource Management
Franklin University
Columbus, Ohio, OH06.2025
Skills
- Communication
- Teamwork & Collaboration
- Adaptability
- Time Management
- Emotional Intelligence
- Proficient in Microsoft Office
- Data Entry
- Project Building
- Technical Support
- Analytical
Top Soft Skills
Top Hard Skills
Timeline
Logistics Specialist
STG Logistics
06.2022 - Current
Internet and Voice Repair Agent
Spectrum
06.2019 - 06.2022
Department Manager
ContactUS Communications
01.2018 - 05.2019
Direct Care Worker
Heinzerling Memorial
08.2017 - 01.2018
Shift Manager
McDonald's
08.2015 - 08.2017
Bachelor of Science - Human Resource Management
Franklin University