Stavely Jacob Varghese
Project Manager
Mason,OH
Summary
Seasoned IT professional with 18 years of experience in developing and delivering IT Service Management (ITSM) solutions aligned with ITSM/ITIL best practices. Emphasizes integration of people, processes, and technology to drive business outcomes. Accomplished and results-oriented IT Project Manager with a proven track record of leading technology teams, driving strategic initiatives, managing business processes, and ensuring continuous value delivery. Expertise includes client relationship management, business continuity, availability, and regulatory compliance. Experienced in consulting engagements, professional education, and training on CRM, ITIL modules, and process optimization. Successfully managed Incident Management, Reporting & Analytics functions for GE projects and led several simplification and automation initiatives to enhance operational efficiency and effectiveness.
Overview
16
16
years of professional experience
2014
2014
years of post-secondary education
7
7
Certificates
3
3
Languages
Work History
IT Project Manager
GE VERNOVA
03.2024 - 12.2024
- Led successful migration of GEs on premises server to the Vernova environment hosting both Vernova Digital technology Apps and corporate applications
- Managed the Server migration project, including requirements gathering and collaborated closely with operations teams to ensure seamless execution
- Developed and managed the Project plan for infrastructure separation, ensuring milestones were met on Schedule
- Delivered regular progress updates to Executive Stakeholders, highlighting achievements, risks, and mitigation strategies
- Strategically planned and executed the migration of 467 Virtual and Physical servers
- Conducted detailed Billing analysis on Coretech Hosting charges related to Vernova assets optimizing migration plans to separate corporate holdings and Vernova
- Partnered with Cross functional teams to design and execute insight driven analytical solutions for Business problems.
- Optimized Operational processes through metrics driven approaches achieving measurable improvements in organizational performance
- Performed Monthly Billing analysis and Invoicing for Dell utility devices, ensuring accuracy and alignment with Business objectives
- Partnered with Vernova Server Operations support to onboard the Dell storage and Backup devices into the Utility Configuration Collector (UCC), a Dell telemetry tool used to track storage utilization for Billing
- Streamlined reporting processes and optimized decision-making frameworks for Business Leaders
- Collaborated with the Dell Asset management team to successfully transition Dell utility devices across 34 sites from Coretech to Vernova Billing
- Validated Dell devices by cross referencing details with Pre invoice file and ensured accurate charges for utility devices
- Developed a comprehensive tracker Breaking down utility costs by Business unit, country, and purchase order PO information for clear reporting
- Coordinated with Stakeholders to validate and approve Dell Billing enabling the Billing team to raise accurate PO
HID Safe Visitor Management System IT Operations
GE AEROSPACE
02.2020 - 02.2024
- Managed end-to-end project delivery, metrics analysis, and training initiatives, serving as the single point of contact for ITSM functions, including Incident and Change Management, within GE Aerospace SAFE Support
- Ensured PMO governance by aligning projects with regulatory requirements, such as CMMC compliance, to meet industry standards
- Developed analytical plans and led the execution of process enhancement initiatives to drive operational improvements and efficiency
- Established and enforced ITSM best practices and quality assurance measures, monitoring implementation to ensure adherence to principles and standards
- Utilized Jira to identify opportunities for refining business processes and technologies, mitigating risks to ensure business continuity
- Updated and maintained operational documentation, adhering to the OPERATIONS Standard Documentation process for break/fix requests
- Directed and tracked Incident and Change Management efforts in Jira while leading process improvement projects aligned with organizational goals
- Collaborated with internal teams and external vendors (e.g., HID Global) to assess issues, facilitate resolution, and minimize impact on business operations
- Organized and led 'to-be' process mapping sessions for SRM, configuration, project, incident, problem, and knowledge management processes to define optimized workflows
- Conducted ITSM process analysis in Jira to evaluate compliance, quality, efficiency, and effectiveness, creating queries and reports to assess and enhance performance
NERC CIP 003-7 Cyber Security Project
GE POWER
07.2019 - 01.2020
- Led the project management efforts for the North America (NAM) readiness of the NERC CIP 003-7 compliance initiative, ensuring timely delivery and adherence to regulatory requirements
- Facilitated cross-functional collaboration by engaging business and IT teams to gather requirements, document processes, deliver training, and oversee deployment
- Applied Six Sigma and PMP methodologies to develop data collection plans, analyze system data, and support data-driven decision-making, driving process improvements through KPI measurements
- Established a robust support model and developed control dashboards to enhance visibility and monitoring
- Conducted reviews of anti-virus update levels and associated processes to strengthen cybersecurity measures
- Identified a suitable application whitelisting tool and staged a proof of concept to validate its effectiveness
IT SOX Compliance
GE DIGITAL
04.2019 - 06.2019
- Performed Security internal Audits including development of audit plans, facilitation of process interviews, documentation of company processes and procedures, identification of risk and communication of audit findings
- Ensured compliance with Operational Risk requirements throughout the Asset lifecycle
- Understanding & experience in IT SOX controls related to IT, Access management, Backups, CHG/INC management/ and work with business teams to close the audits (TOD/TOE/RFT cycles) in a timely manner
COX COMMUNICATIONS
07.2017 - 03.2019
- Served as the primary Point of Contact (POC) for addressing functional and operational queries related to SSL certificate management
- Conducted a detailed analysis of internal SSL certificates for Cox, identifying gaps in accurate ownership details within the CA server
- Extracted and categorized SHA-1 certificates, distinguishing active and inactive certificates to prioritize migration efforts
- Collaborated with application owners and Citrix farm technical support teams to accurately identify and confirm ownership of active certificates
- Successfully identified owners for approximately 70% of certificates, ensuring accountability and facilitating migration plans to SHA-2
- Maintained a comprehensive tracker to document owner details, track migration progress, and provide real-time status updates on SHA-1 to SHA-2 transitions
- Partnered closely with the offshore team to ensure the timely processing of ServiceNow tickets for SSL certificate installation, renewal, and revocation, improving operational efficiency
Automation Project- (SSL Expiration Email Notification)
COX COMMUNICATIONS
07.2017 - 03.2019
- Led the development and implementation of an automation project to streamline email notifications for SSL certificate expiration
- Updated SSL certificate ownership records (SHA-1, SHA-2) for both internal and external certificates and designed a database table to maintain contact information for efficient email communication
- Conducted User Acceptance Testing (UAT) to validate the functionality of the automation tool
- Developed a comprehensive 60-day impact analysis report following the production launch of the SSL Certificate Expiry Automated Notification tool
- Automated the generation of weekly reports to notify customers of SSL certificates set to expire within 3 or 7 days, enhancing proactive communication and issue resolution
Data Analytics Team Lead
GE CORPORATE
04.2016 - 06.2017
- Acted as point of contact with SDLC (Software Development Life cycle) Governance for Incident and My Notification Design and manage the lifecycle or requirements and testing.
- Performed UAT on scalar environment of Tableau server.
- Produced reports and documentations on complete rhythm of Operations Reviews and QMI reporting (all, daily, Weekly, and monthly rhythms across each supported business)
- Experience on PostgreSQL, Oracle SQL utilized in report automation through various BI tools like Tableau, Business Objects & Cognos.
- Prepared Automated BI Reports using Tableau on prevention metrics (Patching, Monitoring, Techstack, Obsolescence and CMDB completeness) which used to be reviewed by Ge Core Tech Leadership.
- Cultivated strong relationships with key stakeholders across the business, ensuring alignment between data-driven insights and strategic objectives.
- Participated in cross-departmental strategy meetings as a representative of the analytics function.
- As part of the Incident Modernization Project, a Mockup Design of Incident Portal was displayed through tableau.
- Managed Training Documentation /Libraries /Support Central Documentation.
- Collaborated with IT teams to troubleshoot issues related to data infrastructure, resolving problems efficiently.
- Collaborated with CIS Developer Team and Process Operations Support personnel to assist with modifications identified during UAT and Post Production.
- Enhanced team collaboration with cross-functional stakeholders through clear communication and timely project updates.
Incident Manager / Data & Reporting
GE CORPORATE
01.2012 - 03.2016
- Managed accelerated deliverables in support of business data and analytics projects
- Analyzed business reporting and build tableau dashboards for functional areas such as information technology, service delivery and leadership reviews
- Developed automated and ad-hoc routines for extracting requested information from database systems and compile detailed reports using data reporting tools
- Designed & Developed Global Operations monthly review dashboards for CIO level audience in Tableau
- Designed and implemented key performance indicators to monitor the performance of ITIL processes
- Established and maintained policies, procedures and standards for data management and processing
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
Incident Manager
GE CORPORATE
01.2009 - 01.2011
- Led the Incident Management Process Owners in driving Service management best-practice and ITIL process standardization
- Implementation of standard execution of the Incident Management process
- Responsible for the complete process adherence and handling of incidents according to SLAs
- Gathered and coordinated testing timelines & requirements for all size projects/enhancements/fixes by working closely with Project Managers.
- Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
- Interface with cross process operations teams for Incident concerns.
Education
Bachelor of Computer Applications -
Annamalai University
3 Year Diploma - Computer Science
Impact Polytechnic
Skills
Data Analysis Visualization
Certification
ITIL Foundation Certification
Timeline
IT Project Manager
GE VERNOVA
03.2024 - 12.2024
HID Safe Visitor Management System IT Operations
GE AEROSPACE
02.2020 - 02.2024
NERC CIP 003-7 Cyber Security Project
GE POWER
07.2019 - 01.2020
IT SOX Compliance
GE DIGITAL
04.2019 - 06.2019
COX COMMUNICATIONS
07.2017 - 03.2019
Automation Project- (SSL Expiration Email Notification)
COX COMMUNICATIONS
07.2017 - 03.2019
Data Analytics Team Lead
GE CORPORATE
04.2016 - 06.2017
Incident Manager / Data & Reporting
GE CORPORATE
01.2012 - 03.2016
Incident Manager
GE CORPORATE
01.2009 - 01.2011
3 Year Diploma - Computer Science
Impact Polytechnic
Bachelor of Computer Applications -
Annamalai University
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Native or Bilingual
Ongoing Education
Pursuing Master's program in Data science.
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