Stavros Dilvois

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Assisted established management staff with operational oversight, business development, and process improvement strategies.

• Managed team productivity and workflow to exceed quality standards.
• Managed staff of 19 housekeepers.
• Placed orders for housekeeping supplies and guest toiletries.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Communicated repair needs to maintenance staff.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Worked with front desk to respond promptly to all guest requests.
• Completed schedules, shift reports and other business documentation.
• Created and implemented training programs to enhance employee performance.
• Improved process efficiency through effective inventory control in alignment with client standards.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Promoted safety by demonstrating proper operation and training staff on power equipment tools.

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Evaluated employee performance and developed improvement plans.
• Placed orders for housekeeping supplies and guest toiletries.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Developed and mentored staff on policies and protocols to foster new program implementation.
• Managed team productivity and workflow to exceed quality standards.
• Completed schedules, shift reports and other business documentation.
• Communicated repair needs to maintenance staff.
• Directed team of 8-14 personnel in busy hotel with 88 rooms.
• Worked with front desk to respond promptly to all guest requests.
• Promoted safety by demonstrating proper operation and training staff on power equipment tools.
• Increased customer service ratings through personable service.
• Resolved service-related problems in a timely manner.
• Recruited and trained new members of the guest service team.
• Provided services efficiently and with high level of accuracy.
• Greeted and welcomed all hotel guests with a smile.

I lost the restaurant to Hurricane

• Interacted with customers to determine needs and offer product or service solutions.
• Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies.
• Created employee schedules to enable all shifts adequate staffing and coverage.
• Promoted business strategy by implementing improvements based on guest feedback.