Stayleen Siales
Concord,NC
Summary
Customer Service, Airline Operations, Warehouse Management, Team Leadership, Training & Development, Machine Operation, Quality Control, Logistics, Safety Compliance
Overview
10
10
years of professional experience
Work History
Assembly Line Production Worker
Onin Staffing
Concord, NC
01.2026 - Current
- Executed assembly of components in strict adherence to detailed specifications and safety protocols.
- Ensured cleanliness and organization of workstations to enhance safety and operational efficiency.
- Assisted in troubleshooting equipment malfunctions to minimize production interruptions.
Gate Service Agent
Piedmont Airlines
Charlotte, NC
07.2022 - 01.2026
- Coordinated boarding processes to ensure timely and efficient passenger flow.
- Assisted in managing gate operations, enhancing overall customer satisfaction.
- Monitored flight schedules and communicated updates to passengers and crew.
- Developed strategies to resolve customer issues promptly and effectively.
- Handled ticketing inquiries and upgrades for improved passenger experience.
- Coordinated with baggage handlers to guarantee proper luggage placement on flights.
- Rebooked passengers on alternative flights when necessary due to cancellations or overbooking situations.
Production Trainer
Kelly Services
Charlotte, NC
01.2021 - 07.2022
- Developed and delivered training programs to enhance production staff skills and safety compliance.
- Provide one on one training for new hires.
- Monitored trainee progress, provide feedback and guidance for better performance.
- Complete new hire orientations.
Ramp Agent
United Ground Express
Columbia, MO
12.2018 - 11.2019
- Coordinated baggage handling processes for efficient aircraft turnaround.
- Load and unload luggage’s from cargo bins.
- Operated ground equipments
- Responsible for de-icing aircraft during winter seasons.
- Load luggage’s onto baggage claim belts
- Fuel ground equipments.
Production Team Leader
Kelly Services
Charlotte, NC
06.2016 - 12.2018
- Communicate daily production activities to team members.
- Mentored new employees, providing them with the necessary knowledge and guidance to become effective members of the production team.
- Improved employee morale by fostering a positive work environment through clear communication and supportive leadership.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
High School Diploma -
West Charlotte High School
Charlotte, NC06.2013
Skills
- Safety procedures
- Workplace cleanliness
- Critical thinking
- Time management
- Multitasking and organization
- Team collaboration
- Customer service
- Aircraft servicing
Timeline
Assembly Line Production Worker
Onin Staffing
01.2026 - Current
Gate Service Agent
Piedmont Airlines
07.2022 - 01.2026
Production Trainer
Kelly Services
01.2021 - 07.2022
Ramp Agent
United Ground Express
12.2018 - 11.2019
Production Team Leader
Kelly Services
06.2016 - 12.2018
High School Diploma -
West Charlotte High School