ANGELA PANGUE
Fredericksburg,VA
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Coordinator
Synergy Periodontics And Implants
05.2023 - Current
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Used company software and databases to maintain records of services performed and patient conditions.
- Supported patient care excellence via planning and interpretation of programs.
Program Manager
Monte Nido Clementine
09.2022 - 04.2023
- Coached team members on productivity strategies to accomplish challenging goals
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Identified program obstacles and communicated possible impacts to team
- Developed and maintained logistics workflows, procedures and reports
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement
- Communicated regularly with guardians of residents, answering questions and addressing concerns
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution
- Provided leadership, guidance and support to staff members
Medical Office Manager / Medical Administrative Assistant
Tysons Corner Pediatrics
04.2017 - 09.2022
- Promoted to Medical Office Manager 10/2019
- Oversee day-to-day operations of the front office, serve as the initial point of contact, greet patients, answer incoming calls, and maintain a warm and welcoming atmosphere.
- Complete and process payroll, create schedules, make outbound calls to collect outstanding balances, process billing, claims, and referrals, and update demographic information.
- Enter codes for patient visits, take inventory, order supplies
- Ensure strict adherence to security and confidentiality guidelines as outlined in HIPAA.
Nanny
Private Duty Care
08.2015 - 04.2017
- Primary function was caring for the children
- Maintained a safe environment, monitored indoor and outdoor activities, and prepared snacks and meals
- Helped with baths and made certain children were in bed on time
- Reinforced appropriate discipline for the children and communicated effectively with parents
- Created a positive atmosphere by preparing various activities, playing games, and nurturing self-esteem.
Assistant Manager
Susy's Daycare
05.2014 - 08.2015
- Helped manage daily activities of the facility
- Cared for children in a compassionate and professional manner, encouraged growth and development of each child, and planned and implemented appropriate classroom activities
- Worked in partnership with parents to assess child needs and to set goals
- Maintained and updated data and adhered to performance and licensing standards.
Education
Associate of Science - Health Sciences
Ultimate Medial Academy
Clearwater, FL05.2022
Skills
- Medical office administration
- Medical office support expertise
- Medical Office Management
- Medical Office Prospecting
- Medical test reviews
- Basic medical terminology
- Documentation proficiency
- Team leadership and direction
- Performance monitoring
- Program leadership
- Budget coordination
- Fluent in Spanish
Certification
Electronic Health Records (EHR) – Athena | Certified in First Aid, CPR, and BLS, Medical Administrative Assistant Medical Terminology Medical Transcription
Patient Processing Patient Registration Medical Records Management Salesforce ADP Payroll/HR
Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500
Affiliations
Well-regarded professional with 5+ years of medical office management, and medical administrative experience. Perform
a wide range of clerical duties to assist with the planning, management, and coordination of the department's objectives.
Timeline
Care Coordinator
Synergy Periodontics And Implants
05.2023 - Current
Program Manager
Monte Nido Clementine
09.2022 - 04.2023
Medical Office Manager / Medical Administrative Assistant
Tysons Corner Pediatrics
04.2017 - 09.2022
Nanny
Private Duty Care
08.2015 - 04.2017
Assistant Manager
Susy's Daycare
05.2014 - 08.2015
Associate of Science - Health Sciences
Ultimate Medial Academy
Electronic Health Records (EHR) – Athena | Certified in First Aid, CPR, and BLS, Medical Administrative Assistant Medical Terminology Medical Transcription
Patient Processing Patient Registration Medical Records Management Salesforce ADP Payroll/HR
Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500
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