Steasyn Baker
Chandler,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Maintenance / Grounds Keeper
Foothills Golf Course
06.2023 - 12.2023
- Improved landscape appearance by trimming trees, shrubs, and hedges.
- Enhanced safety by identifying and addressing potential hazards on the grounds.
- Promoted sustainability with the implementation of eco-friendly landscaping practices.
- Increased property value through meticulous lawn care and maintenance tasks.
- Collaborated with team members to complete projects on time and within budget constraints.
Customer Support / Operations
Ride Off
02.2023 - 06.2023
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Achieved higher customer satisfaction ratings by ensuring timely delivery of products and services.
- Managed cross-functional teams to ensure seamless coordination between departments for optimal results.
HVAC Operations
Beehive Plumbing
06.2022 - 11.2022
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
HVAC Operations
All Hours Plumbing & Drain Cleaning
06.2022 - 11.2022
- Reduced installation errors through thorough quality control checks and adherence to safety protocols.
- Optimized workflow by maintaining a clean and organized work environment, resulting in increased productivity.
- Managed inventory of parts and supplies for installations, preventing delays due to shortages.
- Led training sessions for new employees, facilitating their integration into the team and increasing overall productivity.
- Developed strong relationships with clients, leading to repeat business for the company.
- Maintained open communication with clients throughout installation projects, addressing any concerns promptly and professionally.
Customer Service
Sundance Catalog Company
06.2019 - 01.2021
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Reduced call wait times by implementing effective call routing strategies, enhancing customer satisfaction.
- Conducted regular performance reviews and provided constructive feedback to peers for continuous improvement.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
Water Service Technician
Superior Water and Air
02.2018 - 06.2019
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
Team Lead
Push Innovation Live
11.2016 - 02.2018
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Copper Hills High School
06.2011
Skills
- Customer Service
- Microsoft Office Suite
- Hard Working
- Dependable
- Team Player
- Multi-tasker
- Continuous Improvement
- Team Leadership
Leadership Experience
I have experience leading a team of customer support representatives. Our focus was always on exceeding the customers’ expectations and supporting the company’s objectives for success.
References
[Available upon request.]
Timeline
Maintenance / Grounds Keeper
Foothills Golf Course
06.2023 - 12.2023
Customer Support / Operations
Ride Off
02.2023 - 06.2023
HVAC Operations
Beehive Plumbing
06.2022 - 11.2022
HVAC Operations
All Hours Plumbing & Drain Cleaning
06.2022 - 11.2022
Customer Service
Sundance Catalog Company
06.2019 - 01.2021
Water Service Technician
Superior Water and Air
02.2018 - 06.2019
Team Lead
Push Innovation Live
11.2016 - 02.2018
Copper Hills High School
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