STEED OUTLER
Flower Mound,TX
Summary
Dedicated and resourceful professional with a proven track record of enhancing customer satisfaction and operational efficiency. College athlete with honed ability to work independently and as part of a team. Extensive experience in customer relationship management, team leadership, and cross-departmental collaboration within fast-paced environments. Strong interpersonal skills, strategic thinking, and results-driven approach to problem-solving have earned a reputation for delivering exceptional outcomes. Passionate about driving business success and eager to leverage skills to contribute to organizational growth and excellence.
Overview
8
8
years of professional experience
Work History
Recruiting Coordinator
NCSA
10.2024 - Current
- First point of contact for potential families to become customers
- Great customer service via phone, email, and text messages while still executing professionalism
- Dial out between 75 and 120 calls every day to parents, guardians, and student athletes then log all interactions in Salesforce
- Must take notes clearly while listening and carrying phone conversations
- Determine whether or not a student athlete is good enough/on track to recruit based on information learned over the phone
- Sell an experience that must be appealing enough to pay for despite a free membership guaranteed with service
- Work remotely while still exceeding effort numbers such as dials and talk time per hour
- Upholding core values of company while doing what is best for the families we do business with
Ticket Office Assistant
Texas Rangers Baseball Club
02.2024 - 10.2024
- Efficiently managed multiple responsibilities in a fast-paced environment, ensuring timely completion of tasks and adherence to deadlines
- Collaborated seamlessly with marketing, sales, finance, and operations departments to ensure smooth coordination and an integrated approach to customer service
- Maintained meticulous records of transactions and account information, contributing to the accuracy and reliability of financial data
- Innovated and implemented customer service strategies that improved the overall ticket purchasing experience, resulting in increased customer satisfaction
- Swiftly resolved customer complaints with professionalism, fostering a positive reputation for the organization
- Played a key role in event planning by coordinating seating arrangements, handling special requests, and managing VIP ticketing
- Provided expert assistance with online ticketing systems (ProVenue) and guided customers through website navigation to enhance user experience
- Assisted patrons with special needs, ensuring a welcoming and accessible environment for all guests
Server/Manager
Grimaldi's Coal Brick Oven Pizzeria
05.2017 - 10.2024
- Led a team in daily operations, including staff scheduling, budgeting, and task delegation, ensuring smooth and efficient restaurant management
- Mentored and trained new employees, fostering a culture of continuous improvement and high performance, leading to increased employee retention and productivity
- Delivered exceptional customer service by proactively addressing and resolving customer issues, contributing to a loyal customer base and positive reviews
- Monitored team productivity and implemented performance improvement strategies, achieving significant gains in operational efficiency
- Negotiated with vendors to secure timely delivery of goods and services, optimizing supply chain management
- Developed and executed innovative strategies to enhance customer satisfaction and retention, resulting in improved business outcomes
- Provided personalized service by anticipating and promptly responding to customer needs, ensuring an exceptional dining experience
- Built positive guest relations by greeting and accommodating patrons, contributing to repeat business and strong word-of-mouth referrals
- Assisted the kitchen in accommodating special dietary requests, ensuring guests received meals that met their specific needs
- Played a key role in onboarding and training new staff members, contributing to a cohesive and effective team environment
- Demonstrated strong multitasking abilities by efficiently managing multiple tables, processing payments, and maintaining a calm, composed demeanor during peak service hours
Education
Business Leadership Management -
University of Maine At Presque Isle
Presque Isle12.2025
Skills
- Administrative skills
- Marketing
- Social media recruiting
- Candidate tracking
- Good teammate
- Self motivated
- Interpersonal communication
Timeline
Recruiting Coordinator
NCSA
10.2024 - Current
Ticket Office Assistant
Texas Rangers Baseball Club
02.2024 - 10.2024
Server/Manager
Grimaldi's Coal Brick Oven Pizzeria
05.2017 - 10.2024
Business Leadership Management -
University of Maine At Presque Isle
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