Steeden Jefferson
San Antonio,Texas
Summary
Dynamic leader with proven expertise in team development and exceptional communication skills honed at UTSA Women's Club Volleyball and Dicks Sporting Goods. Elevated team performance through strategic planning and relationship development, excelling in multitasking and problem solving. Demonstrated success in enhancing operational efficiency with UTSA and customer satisfaction with Dicks Sporting Goods.
Overview
7
7
years of professional experience
Work History
Graduate Manager
University of Texas at San Antonio Women's Soccer
07.2024 - Current
- Helped coaches with running practices
- Ordering equipment
- Assisted with game day operations
Head Coach
UTSA Womens Club Volleyball
01.2022 - Current
- Maintained accurate records of game results and statistics
- Developed practice plans to maximize individual strengths
- Researched new techniques in coaching methodology for continual advancement of sports knowledge
- Successfully managed a team of over20 coaches and players, developing strong leadership skills
- Assist in coordination of hotels, travel, practice times, and tournament registration
Bikes and Fitness Department Lead
Dicks Sporting Goods
04.2021 - Current
- Enforced policies, procedures, and safety protocols throughout the workplace environment
- Monitored employee performance through ongoing assessments and feedback sessions
- Handled escalated customer issues, driving customer satisfaction and repeat business
- Trained and supervised associates on customer service excellence and strong company culture
Head Coach
UTSA Mens Club Volleyball
08.2024 - 11.2024
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Improved team performance by implementing effective training programs and strategies.
Customer Service Specialist
Dicks Sporting Goods
11.2018 - 04.2020
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Assisted with mentoring new employees during and after training
Pole Vault Coach
Dawson High School
01.2018 - 03.2020
- Created and implemented new drills to increase performance
- Coached individual athletes in skills necessary to excel
Education
Kinesiology
University of Houston
Houston, TexasMaster of Science (M.S.) - Sport and Exercise Psychology
University of Texas at San Antonio
San Antonio, Texas05.2025
Bachelor of Science (B.S.) - Kinesiology
University of Texas at San Antonio
San Antonio, Texas05.2023
Skills
- Excellent Communication
- Strategic Planning
- Sales expertise
- Conflict Resolution
- Multitasking Abilities
- Relationship Development
- Adaptability
- Merchandise presentation
Awards
Sales MVP #6 in company sales in 2021 at Dicks Sporting Goods, Sales MVP #19 in company sales 2023 at Dicks Sporting Goods
Timeline
Head Coach
UTSA Mens Club Volleyball
08.2024 - 11.2024
Graduate Manager
University of Texas at San Antonio Women's Soccer
07.2024 - Current
Head Coach
UTSA Womens Club Volleyball
01.2022 - Current
Bikes and Fitness Department Lead
Dicks Sporting Goods
04.2021 - Current
Customer Service Specialist
Dicks Sporting Goods
11.2018 - 04.2020
Pole Vault Coach
Dawson High School
01.2018 - 03.2020
Master of Science (M.S.) - Sport and Exercise Psychology
University of Texas at San Antonio
Bachelor of Science (B.S.) - Kinesiology
University of Texas at San Antonio
Kinesiology
University of Houston
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