Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Experienced team leader skilled in directing workgroups, developing strategies, providing training, and obtaining team feedback. Excellent interpersonal and communication skills. Possesses a big picture focus and excels in communicating goals and vision for success. A problem solver, networker, and consensus builder. Builds positive rapport, inspires trust, and guides teams towards achieving organizational goals. A strong facilitator adept at working cross-departmentally with co-management and top-level leadership. An excellent trainer and mentor. Dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. A hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Robbie Blackburn
Mingo Junction,Ohio
Summary
Overview
24
years of professional experience
3
years of post-secondary education
5
Certifications
Work History
InVision Human Services
Direct support team leader
3 2004 - Current
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
Ohio Valley Medical Center Incorporated
Mental Health Technician
06.2008 - 06.2013
Job overview
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Improved patient engagement with therapeutic activities, tailoring approaches to individual interests.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Documented patient progress comprehensively, enabling tailored treatment adjustments.
- Managed crisis situations effectively, ensuring safety of all involved.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Pyramid Healthcare
Assistant residential counselor
10.2003 - 04.2004
Job overview
- Facilitated conflict resolution among residents, ensuring peaceful and cooperative living situation.
- Encouraged healthy lifestyle choices among residents by leading educational workshops on topics such as nutrition, exercise, mental health awareness.
- Conducted group therapy sessions to foster supportive community environment among residents.
- Increased overall program adherence by monitoring resident participation in scheduled activities.
- Implemented behavior modification techniques designed to promote positive change in residents'' lives.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
American Cruise Lines
American cruiselines
05.2002 - 08.2003
Job overview
- I worked as a deckhand for two summers
- The second year I was a senior deckhand.
- Maintained the cleanliness and organization of all deck areas to ensure a safe working environment for crew members.
- Reduced instances of equipment failure by proactively identifying potential issues and addressing them promptly to minimize downtime.
- Enhanced vessel safety by conducting thorough deck inspections and identifying potential hazards.
- Assisted in the management of onboard inventory levels by conducting routine checks on supplies and equipment needed for daily operations.
- Assisted with navigation duties, accurately plotting courses and monitoring weather conditions for smooth sailing.
TTC-Ameridial, LLC
Phone sales
10.2001 - 02.2002
Job overview
- Conducted phone sales to promote volunteering for mailers to support American Red Cross and March of Dimes
- Utilized persuasive communication skills to engage potential volunteers and drive donations
- Achieved a high conversion rate in securing volunteers, contributing to successful fundraising efforts
- Achieved sales conversion rate of 8-10%.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Sports Apparel Inc
Keyholder
02.2001 - 06.2001
Job overview
- Key holder for a sports apparel store in a mall.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
University of Mount Union
Bachelor of Arts from Psychology
01.2000 - 05.2003
University Overview
Skills
Technical aptitude
Certification
Project Management: Healthcare Projects (2016)
Accomplishments
Accomplishments
Recipient of the Ruth E. Seigfried for Excellence in Leadership. The highest award at Invision Human Services
Quote
Nearly all men can stand adversity, but if you want to test a man’s character, give him power.
Timeline
Mental Health Technician
Ohio Valley Medical Center Incorporated
06.2008 - 06.2013
Assistant residential counselor
Pyramid Healthcare
10.2003 - 04.2004
American cruiselines
American Cruise Lines
05.2002 - 08.2003
Phone sales
TTC-Ameridial, LLC
10.2001 - 02.2002
Keyholder
Sports Apparel Inc
02.2001 - 06.2001
University of Mount Union
Bachelor of Arts from Psychology
01.2000 - 05.2003
Direct support team leader
InVision Human Services
3 2004 - Current
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