Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Steele Pressick

Rockford,MI

Summary

Knowledgeable administrator with robust background in clinical support. Proven ability to efficiently manage administrative tasks while ensuring seamless operations in healthcare settings. Demonstrated expertise in patient record management and coordinating with healthcare professionals to deliver high-quality support.


Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.


Results-driven supervisor with strong focus on team collaboration and achieving outcomes. Skilled in customer service, inventory management, and staff training. Adaptable, reliable, and ready to meet changing needs. Prepared to deliver impactful performance in fast-paced retail environment.

Overview

11
11
years of professional experience

Work History

Clinical Support Administrator

North Arrow ABA LLC
06.2022 - 10.2025
  • Verification of client progress report accuracy (Times, dates, names, summary of activity and procedures used during appointments, etc).
  • Communicating with insurance companies (both private and CMH) ensuring clients have currently active authorizations to receive treatment.
  • Managing the revenue cycle, maximizing weekly company income - Billing claims to insurances and verification of payment for claims.
  • Detailed organization and assurance of accurate record keeping.
  • Consistent coordination and communication with fellow team members to solve problems.
  • Knowledge of ABA related diagnostic/service codes as well as procedures/techniques used in ABA therapy.
  • Assisted in training new staff on administrative procedures, fostering a collaborative team environment.
  • Implemented quality control measures for documentation accuracy, contributing to improved service delivery outcomes.
  • Evaluated administrative workflows, identifying opportunities for process improvements and increased operational effectiveness.
  • Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines, preserving trust within the clinic environment.
  • Performed various administrative tasks such as filing, scanning, and data entry to support the smooth operation of the clinic environment.
  • Ensured timely insurance billing and claims processing through diligent record-keeping and attention to detail.
  • Contributed to ongoing quality improvement initiatives by identifying areas for potential enhancement within clinical operations or administrative procedures.
  • Supported clinical staff by ensuring timely access to accurate information, improving overall patient experiences.
  • Managed incoming and outgoing correspondence, ensuring timely communication between healthcare professionals, patients, and external providers.
  • Kept high average of performance evaluations.

Scheduler

Hope Network West Michigan
05.2021 - 06.2022
  • Developed and maintained scheduling systems to optimize workforce allocation.
  • Coordinated daily operations to ensure timely project execution and resource availability.
  • Monitored schedule adherence, identifying discrepancies and implementing corrective actions.
  • Analyzed workflow processes, recommending enhancements for improved efficiency and accuracy.
  • Trained new team members on scheduling tools and best practices to ensure consistency.
  • Managed calendar conflicts, prioritizing tasks to meet organizational deadlines effectively.
  • Conducted regular reviews of scheduling practices, driving continuous improvement initiatives across the department.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Enhanced team productivity by implementing new scheduling system that streamlined allocation of resources.
  • Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
  • Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
  • Conducted in-depth analysis of scheduling failures to prevent recurrence, enhancing overall project reliability.
  • Facilitated training sessions for junior schedulers, elevating team capabilities and performance.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.

Office Assistant

Allied Thurston Insurance Agency
04.2018 - 05.2021
  • Maintained accurate filing systems, improving document retrieval speed.
  • Handled incoming calls and inquiries, providing exceptional customer service to clients.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.
  • Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
  • Contributed to positive first impression of office by greeting visitors warmly and professionally.
  • Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
  • Enhanced patient experience by providing helpful information and answering queries with empathy and professionalism.

Front End Supervisor

Toys"R"Us
10.2014 - 04.2018
  • Supervised daily operations, ensuring outstanding customer service and product availability.
  • Trained and mentored new staff on store policies and operational procedures.
  • Led initiatives to improve in-store displays, enhancing customer engagement and product visibility.
  • Resolved customer inquiries and complaints, fostering a positive shopping experience.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 6 or more checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
  • Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
  • Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
  • Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
  • Led by example in customer interactions, setting high standard for service that team members followed.

Education

High School Diploma -

East Lansing High School
East Lansing, MI
06-2012

Skills

  • Strong organizational skills

  • HIPAA regulations

  • Time management capabilities

  • Teamwork and collaboration

  • Professionalism and ethics

  • Clinical documentation management

  • Patient confidentiality maintenance

  • Patient scheduling expertise

  • Data entry efficiency

  • Appointment coordination

  • Conflict resolution techniques

  • Medical billing

  • Customer service

  • Problem-solving

  • Reliability

  • Medical office administration

Interests

  • Music
  • Watching Movies and TV Shows
  • Outdoor Recreation
  • Video Gaming
  • Crafting and DIY Projects
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Clinical Support Administrator

North Arrow ABA LLC
06.2022 - 10.2025

Scheduler

Hope Network West Michigan
05.2021 - 06.2022

Office Assistant

Allied Thurston Insurance Agency
04.2018 - 05.2021

Front End Supervisor

Toys"R"Us
10.2014 - 04.2018

High School Diploma -

East Lansing High School

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Steele Pressick