Summary
Overview
Work History
Education
Skills
EARLIER EXPERIENCE
Timeline
OperationsManager

Steele Trotter Welch

Charleston,SC

Summary

I have been in the Charleston interior design industry for 20 years and have built long-term and meaningful relationships. Currently I am an Operations Manager with extensive experience at Garden State Tile, achieving millions in sales growth through effective process enhancements and strong team leadership. I am skilled in vendor relations, ensuring high levels of client satisfaction and successful project outcomes. I am also proficient in collaboration and event coordination.

Overview

18
18
years of professional experience

Work History

Operations Manager

Garden State Tile
01.2018 - Current
  • Lead all operational aspects of a high-volume tile showroom, overseeing staff, inventory, client projects, and vendor relations.
  • Increased sales by $4.5 million over four years through process improvements, targeted relationship-building, and sales leadership.
  • Direct hiring, training, scheduling, and daily workflows to support a high-performing team.
  • Oversee quality control, budget tracking, and client satisfaction initiatives.
  • Spearhead showroom events and networking efforts to strengthen builder and designer partnerships.

Design Sales Consultant

Garden State Tile
01.2017 - 01.2018
  • Assisted architects, designers, and builders with curated tile and material selections.
  • Maintained design boards, product knowledge, and project timelines to support client satisfaction and sales.

Design Coordinator

Kingswood Custom Homes
10.2013 - 10.2016
  • Collaborated with clients, designers, and construction teams to coordinate interior selections for new home builds.
  • Managed timelines, budgets, and vendor communication for all material selections.
  • Played a hands-on role in daily operations and customer support, ensuring smooth project execution.
  • Led all aspects of client selections, material sourcing, and vendor coordination for high-end custom homes.
  • Facilitated weekly team meetings, updated schedules, and maintained job binders with complete design documentation.

Showroom Sales Associate

Circa Lighting
08.2010
  • Supported designers, architects, and builders in sourcing lighting products tailored to each project.
  • Handled purchase orders, inventory, trade account management, and expedited logistics in collaboration with vendors.
  • Boosted showroom performance through exceptional service and design knowledge.

Sales Consultant – Inside Sales / Builder Accounts

Charleston Lighting & Interiors
05.2007 - 07.2010
  • Top inside sales performer for three consecutive years.
  • Established builder and designer accounts, managed large product orders, and supported lighting layouts for spec and custom homes.

Education

Associate of Arts - Interior Design

Central Piedmont Community College
Charlotte, NC

Skills

  • Operations management & efficiency
  • Sales leadership growth & Business development
  • Customer & Vendor Relations
  • Cross-Functional Team Leadership
  • Showroom & Event Management
  • Interior Design Coordination
  • Scheduling & Project Planning
  • Relationship building

EARLIER EXPERIENCE

Includes roles at The Urban Electric Co., Out of Hand, Des-Syn, Inc., Kay Fuller Interiors, and Barley Twist Antiques —covering high-end interior design, floral design, merchandising, and retail sales.

Timeline

Operations Manager

Garden State Tile
01.2018 - Current

Design Sales Consultant

Garden State Tile
01.2017 - 01.2018

Design Coordinator

Kingswood Custom Homes
10.2013 - 10.2016

Showroom Sales Associate

Circa Lighting
08.2010

Sales Consultant – Inside Sales / Builder Accounts

Charleston Lighting & Interiors
05.2007 - 07.2010

Associate of Arts - Interior Design

Central Piedmont Community College

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Steele Trotter Welch