Dynamic Team leader with a proven track record at Apex E.D.I, achieving a 93% CSAT through effective team coaching and innovative problem-solving. Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellence in communicating goals and vision to succeed. Excellent interpersonal and communication skills. Experienced in event management and performance improvement, adept at fostering positive relationships and driving strategic initiatives. Skilled in customer focus and resourceful troubleshooting, consistently delivering excellence.
Led a dynamic team of over 10 professionals training, teaching, and overseeing the end to end management of insurance claims. Managed client accounts. Continuously evolved and refined troubleshooting processes. Spearheaded the identification and resolution of issues. Proactively corrected these issues and facilitated smooth flow of data. Collaborated closely with the Development team in productive weekly meetings. We were able to achieve an impressive Customer Satisfaction (CSAT) score of 93% and Net Promoter Score (NPS) of 52.
Event Management/Inventory and Warehouse Management
Shark Tank Pitch Assistance
Marketing strategy
Expo Representer
Event space coordinator
Vendor relations
Comprehensive Event Management
Celebrity Line Control
Event Planning Excellence
Strategic Event Management
Partnership Acquisition
Innovation Marketing
Budget Oversight
Eagle Scout 2006
LDS Missionary- Porto Alegre, Brasil 2007-2009
White House National Small Business Winner 2012
Married to Maddison Farrer
I'm a big NBA and MLB fan
Enjoy golf with the family
Love to read and go to Movies
I have an enthusiasm for Gaming
Domestic Helper at Ms.Wu Yuhong (2018-2021) & Ms.Li JingYa(2021-2024)Domestic Helper at Ms.Wu Yuhong (2018-2021) & Ms.Li JingYa(2021-2024)
Competitive USA Swimming Experience at Mariner Swim Club (2013-2018), NBAC (2018-current)Competitive USA Swimming Experience at Mariner Swim Club (2013-2018), NBAC (2018-current)
Fluff and Fold Laundry Attendant at Lori Cattoni, ( 2014-2018) Ron Moore (2018-2022)Fluff and Fold Laundry Attendant at Lori Cattoni, ( 2014-2018) Ron Moore (2018-2022)