Ernestine Stokes
Clarksville,TN
Summary
Dedicated Administrative Support Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
28
28
years of professional experience
Work History
HR ADMINISTRATIVE ASSISTANT
Jostens Printing and Publishing
Clarksville , TN
2022.09 - Current
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Conducted candidate interviews to gain additional insight into professional background and skill set.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
PROGRAM SERVICES EVALUATOR
State of Arizona Department of Economic Security
Yuma , AZ
2021.02 - 2022.02
- Conducted interviews with unemployment claimants to determine benefit eligibility.
- Obtained all necessary information from claimants and offer rebuttal opportunities prior to determination being issued.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Prioritized and organized tasks to efficiently accomplish service goals.
MANAGEMENT SUPPORT REPRESENTATIVE
Yuma Regional Medical Center
YUMA , AZ
2016.01 - 2019.08
- Served as administrative and managerial support to the Director of Med West Observation and Director of 2 West.
- Coordinate and schedule meetings, appointments, prepare summary of minutes and compose correspondence.
- Manage Directors calendars, arrange travel and handle documentation for reimbursement.
- Compile data for special projects and a variety of reports, prepare and distribute training and presentation materials.
- Prepare, distribute, collect and input time sheet data for payroll.
- Verify work schedules against time cards and balance payroll reports at the end of each pay period.
- Maintain filing systems for employee files, both electronic and paper for new hires, transfers, terminations and job change classifications
- Screen candidates /schedule interviews using Applicant Tracking/HR Systems
UNIT SUPPORT REP/TELEMETRY MONITOR TECHNICIAN
Yuma Regional Medical Center
Yuma , AZ
2012.02 - 2015.12
- Analyzed cardiac rhythms and reported results to nursing staff or physicians.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Perform clerical duties related to order entry, procedures such as admissions, discharges and transfers.
- Answer telephones, take messages, page physicians and direct calls.
- Prior to EPIC prepare and tear down charts, transcribe orders and submit pharmacy orders.
- Operated and maintained telemetry equipment with focus on safety and proper functionality.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
BRANCH MANAGER
Apria Healthcare
Las Cruces , NM
1996.07 - 2011.10
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Revenue-Maintained Suspended Billing YTD 16% and Revenue Adjustment YTD at 3.5%.
- Supported outside sales force in servicing and obtaining new business and reaching company goal of 7% growth.
- Worked cross-functionally to plan and establish branch goals, supporting customer service, logistics, warehouse and shipping.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Receives inbound shipments into Warehouse and stores packages as appropriate in designated area.
- Responsible for preparing, packaging, and shipping outbound shipments from Warehouse.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10.2019
. -
Yuma High School
Yuma, AZ05.1984
Skills
- Cost and Budget Analysis
- Decision-Making
- Inventory Management
- Strong interpersonal skills
- Critical Thinking
- Team Management
- Administrative Skills
- Timeline Planning and Management
- Cardiac Rhythm Monitoring
- Staff Scheduling
- Customer Service
- Office Management
- Microsoft Office Suite
- Patient Records Management
- Documentation and Reporting
- Project Scheduling
- Staff Coordination
- Effective Multitasking
- Personnel Records Maintenance
Timeline
HR ADMINISTRATIVE ASSISTANT
Jostens Printing and Publishing
2022.09 - Current
PROGRAM SERVICES EVALUATOR
State of Arizona Department of Economic Security
2021.02 - 2022.02
MANAGEMENT SUPPORT REPRESENTATIVE
Yuma Regional Medical Center
2016.01 - 2019.08
UNIT SUPPORT REP/TELEMETRY MONITOR TECHNICIAN
Yuma Regional Medical Center
2012.02 - 2015.12
BRANCH MANAGER
Apria Healthcare
1996.07 - 2011.10
High School Diploma -
Penn Foster Career School
. -
Yuma High School
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