Summary
Overview
Work History
Education
Skills
Accomplishments
Summary
Timeline
Generic
Stefan Bonaparte

Stefan Bonaparte

Rocky Face,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Tarkett
10.2022 - Current
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Experienced when coding orders to 100% accuracy (segments, sub segments, end user info etc)
  • Understanding in Processing different order types such as, carpet, lvt , customs, Cost Sheets etc.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed and updated databases to handle customer data.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Assistant General Manager

Buff City Soap / Chattanooga Soap Makers
04.2021 - Current
  • Monitor as well as managing daily operations of the makery in a fast paced environment
  • Educate personnel on procedures
  • Creating a client centric experience, meeting personal sales expectations and creating quality product
  • Managed and track stock and raw material, finished products and supplies
  • Leading by example on elite level of customer service with a pleasing personality and steadfastness on problem solving

Fitness Trainer

Planet Fitness, Tri Golden LLC
01.2017 - 04.2021
  • Teach proper breathing techniques used during physical exertion
  • Provide students with dietary, weight-loss, and lifestyle information
  • Offer alternatives during classes to accommodate different levels of fitness
  • Provided engaging instruction to individual members, juniors, groups and clinics
  • Explain and enforce safety guidelines for sports, recreation, and exercise equipment
  • Create training regimens that are tailored to each person's unique abilities, needs, and conditions.

Cashier

Dollar General
06.2015 - 11.2016
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Greet customers entering establishments
  • Stock shelves, and mark prices on shelves and items
  • Sort, count, and wrap currency and coins
  • Cleaned grease traps and fry oil bins
  • Maintain cleanliness throughout parking lot and in stores
  • Fix light fixtures and maintain high level service to customers
  • Answered all consumer questions in a friendly and knowledgeable manner.

Maintenance

Mcdonalds
03.2013 - 05.2015
  • Maintain cleanliness throughout parking lot and in stores
  • Fix light fixtures and maintain high level service to customers
  • Answered all consumer questions in a friendly and knowledgeable manner.

Education

High School Diploma -

Dalton High School
Dalton, GA
05.2011

Skills

  • Committed
  • Resilient
  • Management
  • Experienced in Tarkett products and Service

Accomplishments

  • 2023 Region of the Year (Region 6)
  • Last performance review graded "Exceeds Expectations" by Chevy Bradley
  • High level understanding CRM, SAP. (Data tracking, order coding/processing)
  • 9 week streak and counting of 100% email response rate beating the given time.

Summary

High level attitude and elite-level customer service.. A condent person who demonstrates reliability and persistence skills. Great Expertise in management. High-level attitude and elite-level customer service.. Pleasing personality. Goal oriented and focused on task at hand. Monitor as well as managing daily operations of the makery in a fast paced environment. Educate personnel on procedures. Creating a client centric experience, meeting personal sales expectations and creating quality product. Managed and track stock and raw material, nished products and supplies. Leading by example on elite level of customer service with a pleasing personality and steadfastness on problem solving Teach proper breathing techniques used during physical exertion. Provide students with dietary, weight-loss, and lifestyle information. Offer alternatives during classes to accommodate different levels of tness. Provided engaging instruction to individual members, juniors, groups and clinics. Explain and enforce safety guidelines for sports, recreation, and exercise equipment. Create training regimens that are tailored to each person's unique abilities, needs, and conditions.

Timeline

Customer Service Representative

Tarkett
10.2022 - Current

Assistant General Manager

Buff City Soap / Chattanooga Soap Makers
04.2021 - Current

Fitness Trainer

Planet Fitness, Tri Golden LLC
01.2017 - 04.2021

Cashier

Dollar General
06.2015 - 11.2016

Maintenance

Mcdonalds
03.2013 - 05.2015

High School Diploma -

Dalton High School

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Stefan Bonaparte