Stefan Castellanos

• Developed product fit standards, built product library in PLM system while ensuring functionality aligns with design intent
• Built and maintained sample log of all incoming samples for both men's and women's samples.
• Lead cross-functional fit sessions both men's and women's, maintaining fit consistency and improving functional performance.
• Built strong relationships with overseas manufactures in China, India, and UK.
• Created and edited patterns, directing fit strategy and ensuring alignment with design specifications.
• Built detailed tech packs with measurement specifications, streamlining garment production process.
• Supported project team in design process to update details of each project.
• Monitored tracking logs, located late samples from vendors and submitted weekly sample status reports.
• Organized and managed annual sample sale that generated over $75,000 in revenue.
• Collaborated with multiple departments such as Operations, Marketing and Design.

• Updated and maintained confidential databases and records.
• Worked with senior management to initiate new projects and assist in various processes.
• Created and managed office systems to efficiently deal with documentation.

• Performed inventory control, such as counting, and stocking merchandise.
• Prepared orders for shipment by picking, packing, and labeling merchandise, maintained top 3 positions in both picking and packing metics across all warehouse employees.

• Exceeded performance metrics, service commitments, and revenue goals through effective customer consultations.
• Recommended and sold diverse products and services, leading to significant revenue growth.
• Entered data and managed multiple online systems while engaging with customers, ensuring accuracy.
• Resolved over 30 customer daily complaints, requests, and escalated calls, enhancing customer satisfaction.
• Coordinated service and equipment changes, ensuring seamless transitions and minimal disruptions.
• Exceeded service goals by mastering system operations and enhancing customer interactions.
• Analyzed customer needs to boost satisfaction through tailored service solutions.
• Boosted customer retention by effectively resolving issues and upgrading services.

• Coordinated event logistics for over 300 events, ensuring seamless setup and breakdown.
• Managed team from 8-10 employees ensuring productive completion.
• Scheduled and assigned on-site services to meet diverse client needs, enhancing client satisfaction.
• Conducted detailed pre-event planning, resulting in smooth event execution.
• Managed post-event equipment logistics, ensuring efficient transportation and storage.
• Coordinated travel logistics for events across multiple cities and out of state locations, ensuring timely arrivals.

Minor: Business Administration