Stefan Garcia
Miami,FL
Summary
Results-oriented [Job Title] with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills.
Overview
9
9
years of professional experience
Work History
Baker
Publix Bakery
01.2023 - Current
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained accurate inventory of baking supplies and ingredients.
- Produced consistently high-quality baked goods for customers.
- Created appealing displays to showcase products in bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Trained and supervised new employees on bakery operations and procedures.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Processed customer orders and payment transactions.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Managed display cases to verify freshness and attractiveness of products.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared dough for variety of pastries, cakes and breads.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Packaged finished products for sale.
- Cut and shaped dough for pies, rolls and other pastries.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Determined baking times for various items.
- Prepared frostings and other toppings for cakes and pastries.
- Trained new employees on bakery methods and procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Replenished bakery items in display cases.
Customer Service Representative
Publix
09.2015 - 05.2023
Education
Bachelor of Science - Information Technology
Florida International University
Miami, FL01.2026
Associate of Arts - Psychology
Miami Dade College
Miami, FL07.2015
Skills
- Customer Service
- Team Player
- Quality Control
- Adaptive and creative
- Product presentation
- Active listener
- Teamwork and Collaboration
- Analytical Thinking
- Interpersonal Skills
- Software Installation
- Adaptability
- Continuous Improvement
Timeline
Baker
Publix Bakery
01.2023 - Current
Customer Service Representative
Publix
09.2015 - 05.2023
Bachelor of Science - Information Technology
Florida International University
Associate of Arts - Psychology
Miami Dade College
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