Stefan Gurtner
Fort Worth,TX
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Fidelity Investments
07.2022 - Current
- Assisted customers with inquiries and provided information on products and services.
- Resolved issues through effective communication and problem-solving skills.
- Utilized CRM software to document customer interactions and track resolutions.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Learned product features and benefits to effectively assist customers in decision-making.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Barista
Starbucks
08.2021 - 07.2022
- Crafted high-quality beverages while maintaining consistent flavor profiles and presentation standards.
- Trained new baristas on equipment operation, beverage preparation, and customer service protocols.
- Streamlined inventory management processes to ensure optimal stock levels and minimize waste.
- Enhanced customer experience through personalized service, resulting in increased repeat business.
- Implemented efficient workflow strategies during peak hours to reduce wait times for customers.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science - Criminal Justice
Texas Wesleyan University
Fort Worth, TX12-2021
Skills
- Experience with CRM applications
- Client interaction proficiency
- Effective conflict resolution
- Real-time chat assistance
- Expertise in product features and benefits
- Appointment scheduling
- Skilled in Windows and Office software
- Effective team collaboration
- Financial processing expertise
- Multitasking and organization
Timeline
Customer Support Specialist
Fidelity Investments
07.2022 - Current
Barista
Starbucks
08.2021 - 07.2022
Bachelor of Science - Criminal Justice
Texas Wesleyan University
Similar Profiles
MICHAEL O'BRIENMICHAEL O'BRIEN
FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)
Dee JonesDee Jones
Workplace Planning Consultant II at Fidelity InvestmentsWorkplace Planning Consultant II at Fidelity Investments
Fernando MotaFernando Mota
High Net Worth Service Associate at Fidelity InvestmentsHigh Net Worth Service Associate at Fidelity Investments
Erick GriffinErick Griffin
MD/HD Tow Truck Operator at Texas Towing IncMD/HD Tow Truck Operator at Texas Towing Inc
Samantha CookSamantha Cook
Lead Dental Assistant at Trinity Oaks Family DentalLead Dental Assistant at Trinity Oaks Family Dental