Energetic professional performs assessments, monitors behavior, and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in leadership and cool composure in stressful situations .
Overview
9
9
years of professional experience
Work History
Behavioral Treatment Technician
Sonnenberg Consultants, LLC
07.2023 - Current
Provided one-to-one treatment of autism for children ages 2 to 18 through a multitude of activities in and out of the clinic setting, with and without direct supervision.
Implemented evidence-based behavioral interventions to reduce maladaptive behaviors and increase adaptive skills.
Coordinated care with other healthcare providers involved in the patients' overall wellbeing ensuring a holistic approach was taken in their treatments.
Assessed the effectiveness of implemented interventions through regular progress monitoring and adjusted treatment plans accordingly.
Collaborated with multidisciplinary healthcare teams to develop comprehensive treatment strategies for patients.
Cross-trained in all age categories, nearly all clients in the clinical location I work in
QBS Safety Care trained (current as of February 2024)
Full working knowledge of the Central Reach program
Strong understanding of the basics of ABA Therapy
Bar/Floor Staff Member
Brewdog
06.2022 - 01.2023
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Established positive relationships with customers and other staff members.
Responded sensitively and competently to service customers with diverse cultural backgrounds.
Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
Adapted to a weekly rotating list of guest craft beers.
Experienced in reading kegs, keg changing, and draft line cleaning.
Guest Service Team Lead (Front End Supervisor)
Target
07.2015 - 10.2022
I worked my way up to my supervision role at Target (which I held for 3 years) started on the "hardlines" aspect of the sales floor, which required me to stock and inventory products, interact and assist guests on the salesfloor, and be ready to assist with cleaning tasks or as a cashier when the store was busy.
When promoted to Guest Service Team Lead, I was in charge of the front end of the store (cashiers and cleaning crew) as well as any guest needs when it came to price discrepancies or complaints. I also coached and trained fellow team members when they needed extra guidance in specific areas, or when their performance was lacking.
This position also required me to be cross-trained to work at the in-store Starbucks Cafe, for which I received full barista certification.
As a Tech Specialist, the position incorporated many of my past duties but also included electronics specialty knowledge as well cellphone activations for Verizon, AT&T, and Sprint.
Front of House/ Bar Staff (Noel Coward Theatre)
Delfont Mackintosh Theatres
09.2019 - 04.2022
Access (Disability) Host for the venue, as well as being trained as a Stage Door and Supervisor cover.
Assisted patrons with questions or concerns, helped them to their seats, and also oversaw the audience during performances to ensure there were no emergencies/ disruptions.
Took an integral role in any necessary evacuation of the theatre, as well as ensuring that all safety checks were done during shifts.
Adhered to all Health and Safety training minimizing risks of injury and accidents
Help Desk IT Technical Assistant
Saint Mary's University Of Minnesota
08.2016 - 05.2019
Customer problem-solving specifically over phone or email; IT Technical Support for University staff and students.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Master of Fine Arts - Acting
East 15 Acting School (University of Essex)
Loughton, United Kingdom
07.2021
Bachelor of Arts - Musical Theatre
Saint Mary's University of Minnesota
Winona, MN
05.2019
Skills
Emotional Regulation Support
Autism Spectrum Disorder Knowledge
Discrete trial teaching
Social Skills Development
Customer Service
Multitasking proficiency
Decision-making capabilities
Exceptional communication
Timeline
Behavioral Treatment Technician
Sonnenberg Consultants, LLC
07.2023 - Current
Bar/Floor Staff Member
Brewdog
06.2022 - 01.2023
Front of House/ Bar Staff (Noel Coward Theatre)
Delfont Mackintosh Theatres
09.2019 - 04.2022
Help Desk IT Technical Assistant
Saint Mary's University Of Minnesota
08.2016 - 05.2019
Guest Service Team Lead (Front End Supervisor)
Target
07.2015 - 10.2022
Master of Fine Arts - Acting
East 15 Acting School (University of Essex)
Bachelor of Arts - Musical Theatre
Saint Mary's University of Minnesota
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