Stefan Maassen
Hamersville,OH
Summary
Knowledgeable campground manager with solid background in managing campground operations and enhancing guest experiences. Successfully coordinated events and maintained high standards of site upkeep, ensuring guest satisfaction. Demonstrated leadership and problem-solving skills, effectively managing staff and resolving challenges promptly.
Overview
2026
2026
years of professional experience
Work History
Campground Manager
Kampgrounds Enterprises Inc.
02.2016 - 07.2025
- Developed a strong reputation as a reliable Campground Manager, resulting in increased referral bookings and repeat business.
- Updated policies and procedures in line with industry best practices to maintain compliance with applicable regulations and standards.
- Enhanced guest satisfaction by implementing efficient campground management strategies.
- Implemented eco-friendly practices within the campground operations leading towards sustainability goals achievement.
- Optimized staffing schedules for optimal coverage during peak seasons, ensuring seamless operations across all areas of the campground.
- Conducted regular site inspections to identify potential hazards and address them promptly, mitigating risks to guests'' safety and wellbeing.
- Established safety protocols for emergencies, ensuring swift response from staff members in crisis situations.
- Increased return visits by maintaining a clean and well-organized campground environment that exceeded guest expectations.
- Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.
- Established operating budget for camp and controlled expenditures.
- Complied with state licensing requirements under direction of program manager.
- Managed campground operations for facility serving over 1000 campers each day.
- Performed staff evaluations and addressed areas for improvement.
- Followed federal, state and facility guidelines to maintain professional interactions with campers.
- Trained staff in proper implementation of program systems, familiarizing with camp traditions and verifying basic knowledge of activities.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Oversaw day-to-day operations of 50 + accommodations with maintenance and houdepeeking staff of 20 employees.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Implemented successful strategies to increase customer satisfaction.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Manager Go Kart Track
Kampgrounds Enterprises Inc.
02.2016 - 07.2025
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Train mechanics to maintain carts for optimal cart performance.
- Maintain maintenance logs for all equipment
Master Mechanic
Bochane
- Bolstered fleet reliability by identifying recurring issues across multiple vehicles, recommending solutions to prevent future breakdowns.
- Exceeded customer expectations with detailed explanations of repairs completed, ensuring transparency and trust in the service provided.
- Maintained up-to-date knowledge of industry trends, attending training sessions and workshops to stay current on new technologies and repair techniques.
- Delivered exceptional results under strict deadlines, prioritizing tasks based on customer needs and available resources.
- Streamlined repair processes, utilizing advanced diagnostic tools to pinpoint mechanical issues quickly and accurately.
- Increased workshop efficiency by maintaining an organized workspace, tracking inventory levels, and ordering parts as needed.
- Diagnosed complex electrical issues within vehicle systems using specialized testing equipment, resolving problems effectively and efficiently.
- Ensured compliance with safety regulations, conducting regular inspections of equipment and tools to minimize workplace hazards.
- Mentored junior mechanics, sharing expert knowledge of automotive systems and fostering a strong team dynamic.
Teacher
Technical Institute
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Bachelor of Science - Mechanical Engineering
Name Here
The Netherlands05-2000
Skills
- Problem solving
- Operations management
- Decision-making
- Workflow optimization
- Diesel engine repair
- Advanced diagnostics
- Automotive electronics
- Manual transmission repair
Languages
Dutch
Native or Bilingual
Timeline
Campground Manager
Kampgrounds Enterprises Inc.
02.2016 - 07.2025
Manager Go Kart Track
Kampgrounds Enterprises Inc.
02.2016 - 07.2025
Master Mechanic
Bochane
Teacher
Technical Institute
Bachelor of Science - Mechanical Engineering
Name Here