Stefan Miller
Los Angeles,California
Summary
Adaptable professional with 2+ years of experience and proven knowledge of conflict resolution, scheduling, and customer service. Aiming to leverage my skills to successfully fill the intended role at your company. Personable and dedicated with extensive Customer Service Representative experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Northridge, CA
08.2023 - 12.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Home Depot
Los Angeles , CA
12.2022 - 08.2023
- Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Learned in depth knowledge of the store in it's entirety, including all departments, their corresponding products, location, service needs and details.
- Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe
- Responsible for providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger myself, as well as co-workers, vendors, or customers.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Contacted customers about potential service upgrades, new services and account changes.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Lululemon Santa Monica - Educator
Lululemon - Santa Monica
Los Angeles
06.2022 - 08.2022
- Greeted customers as they walk into the store with a warm smile and energetic presence.
- Educate our guests on the fabrics, features, fit and function of different products.
- Creating relationships with guest to create a warm and welcoming environment
- Set up and keep records of equipment use throughout the day including featured in - store home workout simulator trial technology
- Receive and process stock, unpacking, counting, tagging as required, folding, and sizing
- Inventory management such as restocking, visual merchandising and nightly inventory checks
- Managing fitting rooms and cash register
- Assist in opening and closing store duties.
- Participated in workshops, trainings and conferences to improve educational and customer service skills.
COUNSELOR IN TRAINING /STAFF EMPLOYEE
Baldwin Hills Recreation Center
Los Angeles
06.2017 - 08.2019
- Supervise children between the ages of 6 to 14 on all field trips, group activities, sports sessions and lunch interventions.
- Plan, organize and lead activities for groups of children.
- Schedule the use of facilities, such as basketball courts, band room and soccer field.
- Continuous networking and communication with kids and families to ensure a quality experience for all which often includes quick whetted problem solving and overall patience.
- Set up and keep records of equipment use, band equipment, water dispensaries, lunch tables, sports equipment and field care equipment.
- Ensured that recreation facilities and equipment are used and maintained properly.
Education
Two Years - 75 Credits - Screenwriting
California State University Northridge
05-2025
High School Diploma -
Junipero Serra High School
06.2021
Skills
- Lifting and carrying heavy loads
- Patience and Creative Problem Solving
- Communication Skills
- Long Lasting Stamina
- Leadership Experience
- Attention to Detail
- Excelled Talent For Collaboration
- Excelled ability to multitask
- Excelled positivity and warm energy
- Developed Passion for Customer service and relations
- Putting people first and building relationships of trust
- Mathematical skills
- Tactful and Diplomatic
- Positive and Professional
Awards
Honor Roll Honor Roll
Extracurricular Activities
Soccer Team Jazz Band Volunteer Work Marching Band
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
Driver's License
References
References available upon request.
Timeline
Customer Service Representative
Home Depot
08.2023 - 12.2023
Customer Service Representative
Home Depot
12.2022 - 08.2023
Lululemon Santa Monica - Educator
Lululemon - Santa Monica
06.2022 - 08.2022
COUNSELOR IN TRAINING /STAFF EMPLOYEE
Baldwin Hills Recreation Center
06.2017 - 08.2019
Two Years - 75 Credits - Screenwriting
California State University Northridge
High School Diploma -
Junipero Serra High School
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