Stefan Nystedt
Tucson,AZ
Summary
Dynamic professional with extensive experience in retail operations and customer service, notably at REI. Excelled in consultative sales techniques and team motivation, significantly enhancing customer loyalty and operational efficiency. Demonstrated strong communication skills and a knack for merchandise promotion, driving sales and team performance.
Overview
18
18
years of professional experience
Work History
Senior Shipping and Receiving Specialist
REI
07.2023 - Current
- Maintained accurate inventory records through meticulous documentation and regular audits.
- Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.
- Managed high volumes of inbound shipments, verifying accuracy and promptly addressing any discrepancies.
- Proactively identified potential bottlenecks or delays in receiving processes; implemented solutions that kept operations running smoothly.
- Coordinated all store stocking processes.
- Processed all returned goods to resell and recover cost.
Sales Lead
REI
10.2016 - Current
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Used sales data to design floor moves and led teams of up to ten people implementing those moves.
- Collaborated closely with other department leads and managers to coordinate sales, visuals, and trainings.
- Coordinated ongoing trainings to drive staff engagement and satisfaction.
- Completed store opening and closing procedures.
- Trained and mentored new employees to increase efficiency and improve sales.
Sales Specialist
REI
04.2010 - 10.2016
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Handled in-store purchase payment processing with cash and credit cards.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Offered each customer top-notch, personal service to grow sales and customer satisfaction.
Recreation Staff Member
University Of Arizona Recreation
05.2007 - 02.2008
- Kept athletic and games equipment and facilities organized and maintained.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Catalina Foothills High School
Tucson, AZ05.2007
Skills
- Consultative sales techniques
- Employee training
- Building Customer Relationships and Loyalty
- Strong Communication and Interpersonal Skills
- Merchandise Promotion and Display
- Sales Leadership
- Team Building and Motivation
- Retail Operations
- Positive and Upbeat
Timeline
Senior Shipping and Receiving Specialist
REI
07.2023 - Current
Sales Lead
REI
10.2016 - Current
Sales Specialist
REI
04.2010 - 10.2016
Recreation Staff Member
University Of Arizona Recreation
05.2007 - 02.2008
High School Diploma -
Catalina Foothills High School
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