Stefan Parsons
Winchester,CA
Summary
Proven leader and adept customer service specialist, leveraging extensive experience from Self Employement and Lowes Home Improvement to drive satisfaction and efficiency. Mastered forklift operation and excelled in high-stress resolution.
Overview
12
12
years of professional experience
Work History
Owner/operator Carpet Cleaning
Self Employed
Menifee, CA
06.2013 - 01.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Customer Service Representative/Cashier
Lowes Home Improvment
Menifee, CA
04.2010 - 06.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Liberty High School Temecula CA
05.2005
Skills
- Forklift operator
- Cashier experience
- Strong customer service experience
- Proven team player
Timeline
Owner/operator Carpet Cleaning
Self Employed
06.2013 - 01.2022
Customer Service Representative/Cashier
Lowes Home Improvment
04.2010 - 06.2013
High School Diploma -
Liberty High School Temecula CA