Dedicated warehouse professional with over 8 years of hands-on experience in warehouse operations, package handling, and inventory management. Proven track record in order fulfillment, forklift operation, and maintaining accurate inventory systems. Strong background in fast-paced warehouse environments with expertise in loading, unloading, sorting, and routing packages. Demonstrated ability to meet tight deadlines while maintaining safety standards and accuracy in high-volume operations.
Overview
20
20
years of professional experience
Work History
Volunteer
The Salvation Army
01.2019 - Current
All holiday season, Red Kettles and cheerful bell ringers help raise vital funds that provide food, shelter, and hope to individuals and families in need.
When you join us as a Bell Ringer, you're not just ringing a bell—you're ringing in compassion, generosity, and community spirit.
Greet community members with warmth and kindness at assigned Red Kettle locations.
Ring the bell in a friendly, consistent manner to draw attention to the cause.
Share brief information about The Salvation Army's mission when asked.
Maintain a neat, professional appearance and represent the organization with integrity.
Call Center Representative
Vera-A-Fast
Rocky River, OH
11.2022 - 01.2024
Managed customer inquiries and resolved issues following established protocols
Maintained professional demeanor while handling difficult situations effectively
Provided efficient customer service ensuring positive customer experience
Identified operational inefficiencies and implemented process improvements
Utilized various software applications including Microsoft Office for data management
Working with a multi-line phone system typically involves: Handling several incoming calls at once, Placing callers on hold and transferring them to the correct department, Prioritizing urgent calls while maintaining professionalism, Using call-management software or physical switchboards, Recording messages accurately and relaying information quickly
Grocery Loader
Amazon Fresh Warehouse
Wood Dale, IL
07.2017 - 08.2021
Coordinated daily shipping and receiving operations, including order verification, packaging, and documentation.
Managed incoming and outgoing freight, ensuring accuracy, timeliness, and compliance with company procedures.
Processed receiving reports, inspected shipments, and logged discrepancies for follow-up.
Prepared shipping labels, bills of lading, and carrier documentation using standard logistics software.
Located merchandise and fulfilled picking tickets with 100% accuracy
Organized deliveries and maintained proper storage locations in warehouse
Efficiency in selecting and packaging items for shipment according to order specifications
Ensured order accuracy and timely completion of all assigned tasks
Loaded groceries onto stackable carts for efficient pickup operations
Experience in processing incoming and outgoing shipments, including documentation and quality control
Expert in prioritizing tasks and managing time effectively in a fast-paced environment. Capable of meeting tight deadlines while maintaining high-quality standards, ensuring smooth warehouse operations.
Warehouse Management System (WMS) Experience
Hands-on experience using WMS platforms to manage inventory, track orders, optimize picking/packing workflows, and maintain real-time stock accuracy.
Skilled in troubleshooting system discrepancies and improving process flow through system-driven insights.
Efficiently managed multiple high-priority tasks simultaneously while maintaining accuracy, speed, and attention to detail.
Operated forklift safely and sorted pallets for inventory stocking
Knowledgeable in OSHA regulations and safety protocols. Committed to maintaining a safe working environment by conducting regular safety audits, training staff on safety practices, and promoting a culture of safety awareness.
Maintained warehouse organization and inventory control systems
Strong, Qualified Physical Stamina
Sustained 8–10 hours of continuous physical activity daily, including lifting, carrying, and repetitive motion tasks.
Consistently lifted and transported 50–75 lbs. throughout shifts while maintaining speed and accuracy.
Performed high-endurance warehouse duties, averaging 15,000–20,000 steps per shift in fast-paced environments.
Sales Associate
Kohls Department Store
Hodgkins, IL
11.2012 - 01.2014
Delivered exceptional customer service in a fast-paced retail environment by assisting shoppers, processing transactions, and maintaining merchandise displays.
Supported daily store operations, including inventory management, fitting room organization, and promotional setups, contributing to increased sales and customer satisfaction.
Assisted customers with product inquiries both in-store and via phone
Demonstrated comprehensive product knowledge to enhance customer experience
Provided friendly customer service and maintained professional appearance
Processed transactions and handled customer requests efficiently
Phone Book Loader/Delivery
First Choice Yellow Pages Warehouse
Bensenville, IL
06.2006 - 09.2008
Efficiently distributed phone directories to residential and commercial addresses, ensuring accurate delivery within assigned routes and deadlines.
Maintained organized records of completed deliveries, demonstrated strong time management skills, and upheld excellent customer service when interacting with recipients.
Loaded phone books for delivery routes ensuring accurate distribution
Moved pallets and organized warehouse layout for optimal efficiency
Received shipments and stored goods according to inventory procedures
Maintained warehouse organization in fast-paced distribution environment
Package Handler
FedEx
McCook, IL
Sorted, loaded, and unloaded packages ensuring proper routing and delivery
Loaded packages into FedEx vehicles following safety protocols
Using RF Scanners to increase accurate package picking
Handled packages safely maintaining company standards and customer satisfaction
Scanned packages for accurate tracking and inventory management
Operated forklifts and pallet lifts for efficient warehouse operations
Consistently met daily productivity deadlines in fast-paced environment
Productivity Metrics & KPI Tracking
Experienced in monitoring and analyzing key warehouse KPIs such as order accuracy, pick rate, units per hour (UPH), dock-to-stock time, and inventory shrinkage.
Able to use data dashboards and reports to identify bottlenecks, improve efficiency, and support continuous improvement initiatives.
Efficient and safety-focused logistics team member with experience in sorting, scanning, loading, and unloading packages in a fast-paced warehouse environment.
Cashier/Stock Associate
First Choice Yellow Pages Warehouse
North Riverside, IL
Replenished merchandise from stockroom to sales floor locations
Processed register transactions and provided customer service
Built customer relationships to enhance repeat business and customer loyalty
Organized cooler inventory and maintained appropriate stock levels
Maintained store cleanliness and completed opening/closing procedures
Education
High School Diploma -
Lyons Township High School
La Grange, IL
01.2001
Southern Illinois University
Carbondale, IL
01.2001
Skills
Warehouse Operations
Forklift Operation
Inventory Management
Package Handling
Order Fulfillment
Heavy Lifting (50 pounds)
Safety Protocols
Time Management
Customer Service
Microsoft Office
Quality Control
Fast-Paced Environment
Problem Solving
Team Collaboration
Volunteer Experience
The Salvation Army, 01/01/19, Present, All holiday season, Red Kettles and cheerful bell ringers help raise vital funds that provide food, shelter, and hope to individuals and families in need., Greet community members with warmth and kindness at assigned Red Kettle locations., Ring the bell in a friendly, consistent manner to draw attention to the cause., Share brief information about The Salvation Army's mission when asked., Maintain a neat, professional appearance and represent the organization with integrity.
Employment Gaps
Employment Gaps due to dedicated my time to volunteer work with The Salvation Army, focusing on This experience allowed me to strengthen key skills such as, while contributing to a meaningful cause. In addition to making a positive impact in the community, I maintained and expanded my professional capabilities, ensuring a smooth transition back into the workforce.