Stefan Shoalts
Hurst,USA
Summary
Customs Brokerage Representative with extensive experience in data entry, document auditing, and regulatory compliance. Recognized for maintaining high accuracy in documentation and effectively resolving discrepancies, contributing to operational efficiency and adherence to federal regulations.
Overview
19
19
years of professional experience
Work History
Customs Brokerage Representative III
UPS
Coppell, USA
08.2015 - Current
- Audit commercial documents, apply harmonized tariff schedule code for accurate duty assessment to ensure all federal requirements are met
- Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved
- Followed up daily on documentation discrepancies, troubleshooting and effectively communicating with customers and foreign origins to resolve issues
- Processed FDA documentation for 9 years in compliance with regulations.
- Managed department inbox for incoming inquiries, ensuring timely responses and maintaining shipment proficiency
- Broke down files, classified data entries, photocopied, scanned, and assembled entries to ensure accurate documentation processing
- Learned APHIS procedures to assist department with flower shipments
- Assisted with FDA training sessions
Service Manager/Cashier
Tom Thumb
Bedford, USA
09.2007 - 07.2015
- Managed service interactions by providing superior customer service, retaining loyal customers through effective listening and communication.
- Reported and communicated customer care operational issues, concerns, and suggestions for improvement to management, enhancing service delivery.
- Took responsibility for team success by serving as backup for team members in their assigned areas, ensuring continuity of operations.
- Work closely and cooperatively with department managers throughout the organization to provide solutions to issues involving their departments
- Conduct relationships in a manner acceptable to others and to the organization, within all parameters of respectful workplace policies
- Model the organization’s commitment to a respectful work environment, ethical conduct, diversity and inclusion
- Transferred ownership responsibilities to Minyard's for improved management.
Education
Associate of Arts Degree -
Tarrant County College
Ft. Worth, TX01-2012
Skills
- Regulatory compliance
- Process optimization
- Attention to detail
- Rapid and accurate data entry
- MS Office proficiency
- Judgment and decision-making
- Verbal communication
- Attention to detail
Timeline
Customs Brokerage Representative III
UPS
08.2015 - Current
Service Manager/Cashier
Tom Thumb
09.2007 - 07.2015
Associate of Arts Degree -
Tarrant County College