- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Crafting and DIY Projects
- Designing and Printing 3D Models
- Artificial Intelligence (AI) and Machine Learning
- Video Gaming, including Virtual Reality
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- DIY and Home Improvement
Stefan Soo Tim
Pottstown,PA
Summary
Strategic and solutions-oriented IT leader with over 25 years of progressive experience in enterprise infrastructure, IT operations, call center technology, and data center management. Proven track record in leading cross-functional teams, delivering complex integration projects, and designing resilient, scalable systems. Demonstrated expertise in IT strategy, infrastructure architecture, VoIP, and large-scale technology deployments. Adept at fostering relationships across all organizational levels and driving technology transformations that align with business goals.
Overview
31
31
years of professional experience
Work History
Desktop Services Engineer
Digital EQuipment corporation (ROHM & Haas Contract)
01.1995
Information Technology Senior Architect, Northeast Division
COMCAST CABLE
01.2011 - 03.2025
- Company Overview: Comcast is the nation’s largest cable provider providing cable, Internet, voice and wireless services to 24 Million consumers nationwide with an employee resource pool of 100,000. The Northeast Division is home to more than 6 million residential customers and 20,000 employees, servicing MA, ME, PA, DE, NJ, MD and VA.
- Served as primary Senior Infrastructure Architect for the Northeast Division
- Provided senior-level technical guidance on large-scale IT initiatives and cross-divisional integration efforts
- Drove innovation in infrastructure and application design, supporting enterprise scalability and resilience
- Maintained and enhanced the Oaks Data Center operations until it was eventually decommissioned
- Worked on the design and implementation team for the new Northeast Philadelphia data center to which the decommissioned Oaks PA data center was migrated
- Upgrade and maintain VMware vCenter server farms
- Deploy and maintain Cisco UCS technology to replace existing EOL farms
- Implement EMC, Data Domain, Veritas and Veeam storage and archival technologies
- Implement and migrate storage technologies to Pure Storage arrays
- Deploy Clustered and AOAG data warehouse technologies
- Architect cabling/fiber management solution for multiple data centers
- Implement and manage DCIM for multiple data centers
- Architected various site to site redundancy and failover methods and procedures for both the Northeast Philadelphia PA and the Lowell MA data centers
- 24/7 coverage for all technologies, including team backup coverage for vacations, holidays and extended team leaves
Information Technology & Systems Manager, East Division
COMCAST CABLE
01.2008 - 01.2011
- Maintain day to day operations of the Division Data Center. Manage operations teams in local and remote facilities. Act as SME to all regional data centers for existing and new technologies.
- Design, plan and implement new VMware vCenter server farm. Build and deploy new servers, as well as migrate End-of-Life servers, where appropriate, to new VMware infrastructure.
- Test, design and deploy new VMware View virtual desktop infrastructure to service both in-house agents and field technicians.
- Develop strategy for decreasing latency experienced by field techs when accessing in-house applications.
- Assess viability of integrating EMC’s Data Domain archival and de-duplication technologies.
- Convert data center server cabinets to distributed network topology.
- Manage both personnel and systems responsible for data storage, archival and backups.
- Maintain auditing compliance.
Call Center Technology Engineering Manager, East Division
COMCAST CABLE
01.2007 - 01.2008
- Manage a team of highly technical individuals supporting the converged traditional TDM and Cisco UCCE (Unified Contact Center Enterprise) infrastructure. Provide direction and advanced technical support for major deployments and day to day operational needs.
- Design, plan and implement technologies encompassed by the CUCCE product line including but not limited to CUCM, CVP, Natural Language, Voice Recognition, etc. supporting the customer service infrastructure.
- Work in partnership with Cisco organizations including CROS, TAC, and UCCOS in order to support, monitor and efficiently maintain all systems within our CUCCE environment.
- Supervise and accountable for ICM cluster implementations in multiple locations (PA, DE, NJ, MD, VA) both in the United States and in the Caribbean (Grenada, Dominica), supporting employees both from the Call Center and dispatching fields.
- Spearheaded and executed the initiative to make all clusters geographically robust and redundant.
- Decommissioned EOL Cisco ICM system, installing, migrating and upgrading to newer 7.x infrastructure.
- Responsible for the detection of major bugs in the ICM system and partnered with Cisco for the eventual creation of fixes for the bugs.
- Managed the creation of standardized application terminologies, abbreviations and general nomenclature to be used throughout the division in order to streamline agent naming conventions, group designations, call types, resolution codes, etc.
- Serve as technical writer for most of the department’s documentation.
- Interface with corporate entities on National projects
Senior Information Technology Analyst, Eastern Division
Comcast Cable
01.1999 - 01.2007
- Guided and indirectly managed all regional Information Technology staff with regards to LAN/WAN/WIFI, server, storage, data center and security technologies and standards.
- Responsible and accountable for adherence to all PCI and PII industry standards.
- Established standard operating procedures and policies for the division including but not limited to, server naming conventions, password policies and procedures, WIFI policies and restrictions, intrusion/detection plans and schedules, data center hardware standardization, Active Directory user and system GPO’s.
- Worked with corporate and regional teams to integrate AT&T Broadband and Susquehanna Communications into Comcast's infrastructure
- Proactively designed, managed and supported Comcast’s LAN infrastructure throughout the PA, DE, NJ, VA, MD regional sites while working in partnership with the corporate WAN support group to aid in installations, upgrades and remote support.
- Key technology advisor for all server, storage and data center management for the Eastern division.
- Responsible for all Data Centers within the division as well as facility policy compliance.
- Executed, managed and monitored divisional installation of Microsoft Operations Manager.
- Responsible for the detection of major bugs in the ICM system and partnered with Cisco for the eventual creation of fixes for the bugs.
- Served as Tier 3 support to all divisional and regional helpdesk staff for Microsoft OS (server/client), Microsoft Exchange, Active Directory, LAN/WAN/WIFI and IT security issues.
- Beta tested, implemented and managed the new Microsoft SMS infrastructure.
- Supervised associates and contractor staff.
- Managed the Y2K readiness initiative.
Technical Manager, Amtrak
Alternative Resources Corporation (IBM GS Contract)
01.1997 - 01.1999
- Company Overview: Alternative Resources Corporation is a professional services subcontractor to IBM Global Services as well as a host of other companies. IBM Global Business Services (GBS) is the professional services arm of Global Services, including management consulting, systems integration, and application management services. The support contract covered professional services for Amtrak on a national scale.
- As Network analyst for switching and routing hardware installation, maintenance and upgrades.
- Manage the desktop services helpdesk and team members.
- Managed and provided guidance to approximately 20 desktop services technicians from Maine to Maryland along the eastern seaboard supporting Amtrak’s operations.
- Streamlined Amtrak’s desktop imaging process contributing to meeting the deadline for completion of the company’s Consolidated National Operations Center (CNOC) in Wilmington DE.
- Assisted in diagnosing and resolving higher-level network problems in both Token-Ring and Ethernet environments.
- Alternative Resources Corporation is a professional services subcontractor to IBM Global Services as well as a host of other companies. IBM Global Business Services (GBS) is the professional services arm of Global Services, including management consulting, systems integration, and application management services. The support contract covered professional services for Amtrak on a national scale.
Network Administrator
Digital Broadband applications corporation
01.1995 - 01.1997
Associate Programmer
Hahnemann University hospital
01.1994 - 01.1995
Education
Bachelor of Science - Information Technology
University of Phoenix
Wayne, PAAssociate of Science - Computer Science
Montgomery County Community College
Blue Bell, PACertificate of Achievement - Talent Roster for Distinguished Academic Performance
Montgomery County Community College
Blue Bell, PA08.1993
Who's Who in American Junior Colleges Award -
Montgomery County Community College
Blue Bell, PA08.1993
Skills
- Active Directory Management
- Adaptability, flexibility along with critical and strategic thinking
- Advanced troubleshooting and diagnostics
- Architecture review and design leadership
- Asset and configuration management
- Attention to detail, analytical thinking and active listening
- Automation and infrastructure automation
- Capacity and performance planning
- Cisco Networking, UCCE/UCM and UCS Technologies
- Cloud infrastructure and virtualization (VMware, Azure, AWS, Proxmox Virtualization technologies)
- Communication and collaboration (teamwork, interpersonal skills, relationship building)
- Continuous integration and deployment
- Consolidation of building acquisitions
- Data center management and operations
- Data security, IT security management, PCI compliance and security protocols
- Decision-making and problem-solving
- Disaster recovery and risk assessment
- Enterprise and technical architecture
- Hardware and software diagnostics and upgrades
- Help Desk and technical support operations
- High availability systems
- Incident and issue management and response
- Installation and deployment coordination
- IT infrastructure proficiency and system administration
- IT investigations and procurement
- LAN/WAN, network architecture, and network management
- Load balancing and scalability strategies
- Microsoft technologies (Exchange, Cluster Services, Windows OS)
- Monitoring, analytics, and operational optimization
- Organizational and project management skills
- Quality assurance and reliability
- Requirements analysis and documentation
- Storage Technologies (EMC, Pure Storage)
- System testing, upgrading, patch and system management
- Team building, training, and leadership
- Technical analysis and technical writing
- Workflow and operational applications
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Problems are to the mind what exercise is to the muscles, they toughen and make strong.
Norman Vincent Peale
Timeline
Information Technology Senior Architect, Northeast Division
COMCAST CABLE
01.2011 - 03.2025
Information Technology & Systems Manager, East Division
COMCAST CABLE
01.2008 - 01.2011
Call Center Technology Engineering Manager, East Division
COMCAST CABLE
01.2007 - 01.2008
Senior Information Technology Analyst, Eastern Division
Comcast Cable
01.1999 - 01.2007
Technical Manager, Amtrak
Alternative Resources Corporation (IBM GS Contract)
01.1997 - 01.1999
Desktop Services Engineer
Digital EQuipment corporation (ROHM & Haas Contract)
01.1995
Network Administrator
Digital Broadband applications corporation
01.1995 - 01.1997
Associate Programmer
Hahnemann University hospital
01.1994 - 01.1995
Bachelor of Science - Information Technology
University of Phoenix
Associate of Science - Computer Science
Montgomery County Community College
Certificate of Achievement - Talent Roster for Distinguished Academic Performance
Montgomery County Community College
Who's Who in American Junior Colleges Award -
Montgomery County Community College
Similar Profiles
WANG HON, John CHEUNGWANG HON, John CHEUNG
Senior Research Assistant at Rohm and Haas Electronic Materials Asia LimitedSenior Research Assistant at Rohm and Haas Electronic Materials Asia Limited
Eva StatenEva Staten
Tech 2 Inspector at Rohm and HaasTech 2 Inspector at Rohm and Haas
Ivy ValenciaIvy Valencia
Legal Assistant/Law Clerk at Robert Haas Sole Proprietor / Robert Haas Professional CorporationLegal Assistant/Law Clerk at Robert Haas Sole Proprietor / Robert Haas Professional Corporation
Samantha BoesenbergSamantha Boesenberg
Interior Design Project Manager at Annie LeslauInterior Design Project Manager at Annie Leslau
Katie PostKatie Post
Beverage Server at Real Fruit Bubble TeaBeverage Server at Real Fruit Bubble Tea