Overview
Work History
Education
Skills
Hobbies and Interests
COURSE
LANGUAGES
Timeline
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Stefan Stevanovic

Stefan Stevanovic

Belgrade, New Belgrade

Overview

8
8
years of professional experience

Work History

Senior NOC specialist

CETIN DOO
12.2021 - Current
  • 24/7/365 monitoring, handling and restoration of Telecommunications, IT and Security services, resources and customer complaints, testing and alarm handling.
  • Collaboration and communication with peers, partners, vendors, and subcontractors.
  • Trouble ticket creation regarding Incidents, Customer complaints and Planned Works.
  • Coordination with different departments regarding Network Incidents, Planned work activities and Customer complaints.
  • Continuous alarm handling, backup creation and fault reporting.

Consumer care and inbound sales representative

TELENOR DOO
07.2017 - 12.2021
  • Providing all information to customers regarding services, promotions, monthly bills and procedures.
  • Providing technical support to customers.
  • Selling and cross selling trough incoming and outgoing calls, recommending new products and services to customers.

Education

Bachelor of management -

UNION UNIVERSITY
Belgrade

Photography -

GRAPHIC SCHOOL
Belgrade

Skills

  • NETWORKING
  • CUSTOMER CARE
  • MS OFFICE
  • WINDOWS
  • LINUX

Hobbies and Interests

VIDEO GAMES, TRAVELING

COURSE

  • ENGLISH LANGUAGE BOZIDAR ADZIJA - UNIVERSITY FOR FOREIGN LANGUAGES


LANGUAGES

SERBIAN
ENGLISH

Timeline

Senior NOC specialist

CETIN DOO
12.2021 - Current

Consumer care and inbound sales representative

TELENOR DOO
07.2017 - 12.2021

Bachelor of management -

UNION UNIVERSITY

Photography -

GRAPHIC SCHOOL

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Stefan Stevanovic