Stefana Mihajlovic
St. Petersburg,FL
Summary
Sales professional with management and operational experience, with a special interest in luxury retail. Possesses strong verbal and written communication skills which have proved to be beneficial in building long-lasting client relationships. Truly passionate about embodying brand image and upholding brand philosophy at all times. Experienced in training new hires and leading a team. Well-versed in all Microsoft Office Suite programs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
TV Media Coordinator
Bluewater Media
04.2023 - Current
- Manages multiple projects simultaneously, ensuring timely completion of tasks and daily deliverables.
- Creates quarterly competitive analyses outlining campaign successes and opportunities for improvement.
- Assists in training new hires, contributing to a seamless transition into their roles as Media Coordinators.
- Participates in daily and weekly meetings with cross-functional teams.
- Demonstrates adaptability by managing shifting priorities and tight deadlines while maintaining a high level of organization and attention to detail.
Senior Operations Analyst
General Dynamics Information Technology (GDIT)
08.2021 - 09.2022
- Conducted daily research and EOD reports.
- Participated in high-level strategy meetings.
- Supported supervisor on developing a new division of the department.
- Developed written documents and reports related to programs and operations.
Sales Associate
Burberry
12.2020 - 08.2021
- Developed new client relationships by actively engaging with potential customers, highlighting newest season styles, and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing UPT.
- Participated in team meetings and training sessions regularly for continuous professional development.
Sales Manager
MCM Worldwide
03.2020 - 10.2020
- Contributed to 25% of overall store business
- Consistently reached monthly sales goals
- Exceeded yearly personal goal by 150k
- Effectively managed sales associates while on floor
- Carried out daily back-of-house operational tasks such as checking in shipment, order fulfillment, and stock room organization.
Sales Manager
Michael Kors
12.2015 - 04.2019
- Led a sales team of 10+ associates.
- Created overview for expected business, as well as calculating store and personal associate goals daily.
- Coordinated closed-door events for clients to drive business.
- Consistently contributed to 20% of overall store business.
- Upheld brand image and philosophy at all times.
- Provided consistent and engaging education on product knowledge.
- Performed various back-of-house operational duties in an efficient and detailed manner..
Fragrance Consultant
Sephora, LVMH
07.2012 - 08.2015
Assistant Marketing Manager (Internship)
City in Motion Dance Theatre, Inc.
01.2015 - 05.2015
Production Assistant (Internship)
Ron Berg Studio
05.2014 - 08.2014
Education
Bachelor of Arts - Communication Studies
University of Missouri-Kansas City (UMKC)
Kansas City, MO05.2015
Skills
- Excellent Communication
- Social Perceptiveness
- Relationship Building
- Multitasking Abilities
- Analytical Thinking
- Microsoft Word
- Organizational Skills
- Active Listening
- Self-Directed
- Time Management
- Team building
Certification
- Licensed Real Estate Agent in Florida since 02/06/2021
Languages
Serbian
Native or Bilingual
Spanish
Limited Working
Timeline
TV Media Coordinator
Bluewater Media
04.2023 - Current
Senior Operations Analyst
General Dynamics Information Technology (GDIT)
08.2021 - 09.2022
Sales Associate
Burberry
12.2020 - 08.2021
Sales Manager
MCM Worldwide
03.2020 - 10.2020
Sales Manager
Michael Kors
12.2015 - 04.2019
Assistant Marketing Manager (Internship)
City in Motion Dance Theatre, Inc.
01.2015 - 05.2015
Production Assistant (Internship)
Ron Berg Studio
05.2014 - 08.2014
Fragrance Consultant
Sephora, LVMH
07.2012 - 08.2015
Bachelor of Arts - Communication Studies
University of Missouri-Kansas City (UMKC)
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