Summary
Overview
Work History
Education
Skills
Professional Development
Community Service
Timeline
Generic

STEFANI BASKAM

Cumming,Georgia

Summary

Highly motivated and results-oriented professional with extensive experience in customer service and relationship management. Known for proven ability to build strong client relationships and foster a positive brand reputation, consistently exceeding customer expectations and consistently achieving top performance within organizations. Skilled advocate with a strong track record of developing and implementing successful programs and initiatives that benefit both clients and the organization. Adept at building rapport with diverse clientele, adapt to different cultural nuances, and cultivate win-win partnerships.

Overview

40
40
years of professional experience

Work History

Community Engagement Director

THE PHOENIX SENIOR LIVING
08.2024 - Current


  • Maintain and audit CRM database, ensuring accurate lead tracking and reporting
  • Conduct bi-annual competitive market research, identifying key opportunities and threats
  • Lead community outreach efforts, driving brand awareness and new lead generation
  • Facilitate tours, closed sales, and implemented referral programs to maximize occupancy and revenue
  • Collaborate with executive leadership to develop strategic marketing initiatives

Community Engagement Director

THE PHOENIX AT JAMES CREEK
04.2022 - 10.2022
  • Took full charge of the hands-on sales execution at the community level by generating new sales leads, converting leads to move-ins, implementing sales systems, and developing lasting business relationships to generate referrals
  • Increased occupancy rate by 27 percentage points, thus achieving a 94% fill rate
  • Consistently exceeded monthly goals throughout the tenure

Real Estate Sales / Associate Broker

MAXIMUM ONE PREMIER REALTORS
01.2019 - Current

Owner

THE BASKAM TEAM, LLC
01.2013 - Current
  • Review and ensure compliance of contracts for over 300 agents to verify adherence to broker regulations and state guidelines
  • Offer support to client in purchasing and promotion of real estate properly to achieve property goals
  • Keenly analyze market conditions to determine on proper pricing, repairs, and staging
  • Ensure maintenance of all financial and tax records, while also driving lead generation and contract closing
  • Train new and existing agents, while supporting client in establishing and fulfilling set goals
  • Work effectively as compliance broker for 6 offices focused on reviewing all contracts and providing consultation to agents on violations of license law and errors in contracts

In-House Contract-to-Close Specialist

KELLER WILLIAMS
01.2012 - 12.2017
  • Worked within the Broker's Office in charge of managing logistics and preparing required paperwork
  • Functioned as productivity coach focused on assisting agents setting and meeting personal sales goals

Director of Community Relations

SUNRISE SENIOR LIVING
01.2009 - 09.2011
  • Served as an effective community representative within the local medical community
  • Spearheaded the pre-opening sales and community awareness campaigns for brand new facility
  • Built positive working relationship and alliances with key referral sources
  • Carried out and completed weekly and monthly reporting to area coordinator
  • Delivered senior-care resources and information to the entire community
  • Directed the launch and detailed briefing of Sunrise's superior assisted living concept to prospective residents and their families

Business Office Manager

CANONGATE GOLF CLUBS
01.2006 - 12.2008

Financial Services Representative

SOUTHTRUST BANK
01.2004 - 12.2005

Sales and Marketing Positions

01.1985 - 12.2001

Education

Bachelor of Science - Marketing

Fairfield University
Fairfield, CT

Post-Baccalaureate Teacher Certification -

University of North Georgia
Dahlonega, GA

Skills

  • Regulatory Compliance
  • Organizational Development
  • Staff Recruitment and Training
  • Project Management and Execution
  • Financial Administration
  • Property Management
  • Marketing Execution
  • Contract Review and Negotiation
  • Consultation and Support
  • Continuing Education Class Instruction

Professional Development

  • GACE Middle Grades Language Arts and History Assessment (Passed)
  • Broker's License

Community Service

  • Volunteer, Stephen Minister and CASA Forsyth County
  • Youth Advocate, Orange Duffel Bag Initiative (Forsyth County Programs Expansion)

Timeline

Community Engagement Director

THE PHOENIX SENIOR LIVING
08.2024 - Current

Community Engagement Director

THE PHOENIX AT JAMES CREEK
04.2022 - 10.2022

Real Estate Sales / Associate Broker

MAXIMUM ONE PREMIER REALTORS
01.2019 - Current

Owner

THE BASKAM TEAM, LLC
01.2013 - Current

In-House Contract-to-Close Specialist

KELLER WILLIAMS
01.2012 - 12.2017

Director of Community Relations

SUNRISE SENIOR LIVING
01.2009 - 09.2011

Business Office Manager

CANONGATE GOLF CLUBS
01.2006 - 12.2008

Financial Services Representative

SOUTHTRUST BANK
01.2004 - 12.2005

Sales and Marketing Positions

01.1985 - 12.2001

Post-Baccalaureate Teacher Certification -

University of North Georgia

Bachelor of Science - Marketing

Fairfield University

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STEFANI BASKAM