STEFANI CANO
Fort Worth,TX
Summary
Energetic and hardworking dog groomer comfortable with handling dogs of all breeds and sizes. Committed to the well-being of dogs and peace of mind of owners. Skilled in maintaining clean animal areas and managing animal needs with care and compassion.
Overview
11
11
years of professional experience
Work History
Dog Groomer
Southlake Classic Pet Retreat
08.2022 - Current
- Perform pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Follow effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Prepare pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Groom 4 to 6 dogs and bath 6 to 8 dogs per day.
- Skillfully manage difficult pets ensuring a stress-free experience for both animals and their owners.
- Carefully clip nails and trim hair around pads and paws, using gentle approach for anxious pets.
- Swab ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Educate clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Develop strong relationships with clients, fostering trust in quality and consistency of grooming services provided.
- Enhance customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Support team members during busy periods or staff absences, demonstrating adaptability and commitment to the company's success.
- Maintain a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
Server
Captain Archie's Bar and Grill
01.2021 - 09.2021
- Greeted customers, answered questions and recommended food and drink specials to increase profits.
- Developed rapport with new and returning guests and assisted in generating repeat business by providing exceptional customer service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Calculated charges, issued table checks and collected payments from customers.
Tattoo Consultant
Elite Ink Tattoo
01.2020 - 09.2020
- Responsible for opening and closing the studio according to scheduled business hours.
- Answered phones to schedule appointments and provide information to potential clients.
- Responsible for checking in clients prior to appointments by having paperwork completed and verifying age.
- Collected payments and deposits for services rendered and future appointments.
- In charge of promoting the business through social media accounts and keeping accounts up to date on studio events and responding to reviews.
- Kept the studio clean throughout the day to maintain proper sanitation.
Bartender/Personal Assistant to the General Manager
Enchanted Circle Brewing Company
01.2019 - 08.2019
- Responsible for opening and closing the bar and restaurant according to scheduled hours.
- Assisted restaurant servers with diverse needs in preparing the restaurant for the day.
- Stocked server areas with supplies before, during and after shifts to include stocking bar with alcohol, mixers, garnishes and related supplies such as ice, glassware, napkins, and straws.
- Developed rapport with new and returning guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked on guests to verify satisfaction with drinks and meals and suggested additional items to increase bar and restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Assisted with inventory of alcohol and bar supplies, as well as intake of kitchen and alcohol/keg deliveries.
- Assisted with cleaning and sanitizing bar and brewing area.
- Organized personal and professional calendars, including reminders for upcoming meetings and event
Bartender/Server/Cook/Banquets & Weddings
Angel Fire Resorts
08.2018 - 08.2019
- Greeted customers, answered questions and recommended food and drink specials to increase profits.
- Developed rapport with new and returning guests and assisted in generating repeat business by providing exceptional customer service.
- Stocked server areas with supplies before, during and after shifts.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Calculated charges, issued table checks and collected payments from customers.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Assisted with preparing for large groups and private events by rearranging tables and chairs and setting tables.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying.
Dog Groomer/ Assistant Manager
All Breed Grooming and Boarding
06.2016 - 08.2018
- Answered phones to assist with scheduling and provide information to clients and potential clients.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Washed, groomed and trimmed each animal to enhance coat health.
- Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
- Offered every owner exceptional customer service and care to each animal.
- Cleaned and sanitized common areas, grooming stations and kennels. as well as, equipment to protect animal and staff health.
- Maintained records for animals being boarded.
- Assisted with feeding and dispersing medication to pets being boarded, as well as, outdoor activities.
- Collected payments for services rendered.
Server
TGI Friday’s
04.2016 - 11.2017
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Provided exceptional service to high volume of daily customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Calculated charges, issued table checks and collected payments from customers.
Dog Bather/Groomer
Petsmart
10.2013 - 05.2016
- Answered phones to assist with scheduling and provide information to clients and potential clients.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Washed, groomed and trimmed each animal to enhance coat health.
- Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
- Offered every owner exceptional customer service and care to each animal.
Education
Some College (No Degree) - Zoology
New Mexico State University
Las Cruces, NMCertificate of Completion -
Petsmart Dog Grooming Academy
Ft Worth, TX01.2015
Certificate of Completion -
Premium Institute of Bartending
Fort Worth, TX06.2013
Certificate of Completion -
ServSafe
Ft Worth, TX01.2013
Skills
- Customer Service
- Communication skills
- Reliability and punctuality
- Patience and Empathy
- Attention to Detail
- Grooming best practices
- Dog Breed Familiarity
- Continuous Learning Attitude
- Sanitation Practices
Timeline
Dog Groomer
Southlake Classic Pet Retreat
08.2022 - Current
Server
Captain Archie's Bar and Grill
01.2021 - 09.2021
Tattoo Consultant
Elite Ink Tattoo
01.2020 - 09.2020
Bartender/Personal Assistant to the General Manager
Enchanted Circle Brewing Company
01.2019 - 08.2019
Bartender/Server/Cook/Banquets & Weddings
Angel Fire Resorts
08.2018 - 08.2019
Dog Groomer/ Assistant Manager
All Breed Grooming and Boarding
06.2016 - 08.2018
Server
TGI Friday’s
04.2016 - 11.2017
Dog Bather/Groomer
Petsmart
10.2013 - 05.2016
Some College (No Degree) - Zoology
New Mexico State University
Certificate of Completion -
Petsmart Dog Grooming Academy
Certificate of Completion -
Premium Institute of Bartending
Certificate of Completion -
ServSafe
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