Stefani Cardiff
Silverton,OR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Claims Adjuster
SAIF Corporation
2006.11 - Current
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Assisted in updating training materials for new hires based on evolving industry standards and best practices.
- Enhanced leadership skills by conducting personalized coaching sessions and providing 15+ years of training and resources.
Lead Bartender/Shift Supervisor
Mac's Place
2019.10 - 2022.10
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Patient Account Manager
Silverton-Mt. Angel Physical Therapy
2001.09 - 2006.11
- Increased patient satisfaction by efficiently managing account inquiries and resolving billing concerns.
- Streamlined the patient registration process for enhanced data accuracy and reduced wait times.
- Ensured timely payments from patients by effectively communicating payment options and financial assistance programs.
- Reduced outstanding accounts receivable balances through diligent follow-up on unpaid claims and denials.
- Monitored key performance indicators to ensure continuous improvement in the Patient Account Management department.
Education
Associate of Applied Science - Healthcare Administration
Chemeketa Community College
Salem, OR06.2003
Skills
- Record Preparation
- Database Management
- Regulatory Compliance
Timeline
Lead Bartender/Shift Supervisor
Mac's Place
2019.10 - 2022.10
Claims Adjuster
SAIF Corporation
2006.11 - Current
Patient Account Manager
Silverton-Mt. Angel Physical Therapy
2001.09 - 2006.11
Associate of Applied Science - Healthcare Administration
Chemeketa Community College
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