Stefani Dawson
Montgomery,TX
Summary
Hard-driving business leader offering strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Owner
Dawson Construction and Remodeling
07.2023 - Current
- Manages construction projects from inception to completion, ensuring quality and adherence to timelines.
- Oversees financial planning and budgeting for remodeling projects, optimizing resource allocation.
- Develops strong relationships with clients, providing personalized design consultations and project updates.
- Implements efficient workflow processes, reducing project turnaround times while maintaining high standards.
- Coordinates subcontractor schedules and communications to streamline project execution and minimize delays.
- Leads teams of skilled tradespeople, mentoring staff on best practices and safety protocols.
- Researches new materials and techniques to enhance service offerings and improve project outcomes.
- Develops and maintain strong relationships with clients, resulting in repeat business and referrals.
- Manages day-to-day business operations.
- Conducts post-project evaluations to identify areas for improvement and client satisfaction metrics.
- Consults with customers to assess needs and propose optimal solutions.
Vending Specialist
AEVT Vending; Bev Inc.; RenBevCo; Safari Marketing; Santa Lucia
10.2021 - Current
- Develops personalized solutions to meet customer needs and enhance satisfaction.
- Reviews financial documents for accuracy, ensuring compliance with regulatory standards.
- Trains new employees on service standards and operational procedures.
- Manages inventory levels, ensuring stock availability and minimizing waste.
- Develops efficient workflow processes to streamline service during peak hours.
- Implements customer feedback strategies to improve service quality.
- Leads teams in maintaining cleanliness and organization, ensuring compliance with health regulations.
- Fosters a welcoming atmosphere through attentive service and engaging interactions with patrons.
- Collaborates with management to create promotional events that increases customer engagement and sales volume.
- Serves high customer volumes during special events, nights, and weekends.
- Manages cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performs opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Develops loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assists with staff training, sharing expertise in techniques and customer service best practices.
- Handles simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Safety and Compliance Specialist
FastTrac Transportation Inc.
03.2024 - 10.2024
- Ensured compliance with federal and state regulations through thorough documentation reviews.
- Collaborated with cross-functional teams to implement process improvements enhancing operational efficiency.
- Analyzed compliance data to generate reports for senior management decision-making.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
- Conducted internal audits to identify compliance gaps and recommend corrective actions.
- Developed training materials and facilitated sessions to educate staff on compliance policies.
- Monitored industry trends and regulatory changes to maintain up-to-date compliance practices.
Project Manager/Foreman
Enhanced Image Construction; Platow Tile; Jack and Jill of All Trades; Top Notch Construction
09.2020 - 03.2024
- Led cross-functional teams to successfully deliver project completions on time and within budget while improving team cohesion and productivity with effective leadership strategies.
- Developed project plans, ensuring alignment with organizational goals and stakeholder expectations.
- Implemented risk management strategies to mitigate potential project delays and obstacles.
- Streamlined communication processes among team members, enhancing collaboration and information sharing.
- Facilitated regular project status meetings to track progress and address challenges proactively.
- Analyzed project outcomes, identifying areas for process improvement and increased efficiency.
- Established key performance indicators to measure project success and drive continuous improvement initiatives.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the entire project.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Supervised daily operations and ensured adherence to safety protocols.
- Managed scheduling and resource allocation for multiple concurrent projects.
- Resolved on-site issues swiftly, maintaining project timelines and client satisfaction.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
Owner/Co-Owner/Operator
Christian Construction and Remodeling
11.2011 - 03.2020
- Oversaw project budgets, ensuring accurate cost management and resource allocation.
- Directed construction and remodeling projects from inception to completion, maintaining high-quality standards.
- Collaborated with clients to develop tailored design solutions that met their specific needs and preferences.
- Managed subcontractors and suppliers, fostering strong relationships to enhance project efficiency.
- Conducted regular site inspections to monitor progress and compliance with building codes and regulations.
- Developed strategic marketing initiatives that increased brand visibility and attracted new clients.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Assembled products according to changing daily work orders and specific customer needs.
- Made sure that products were produced on time and are of good quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Maintained organized work area by cleaning and removing hazards.
- Conducted comprehensive training for new operators, enhancing team skills and performance.
- Provided on-the-job training to newly hired workers and team members.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Coordinated with clients to understand project specifications, ensuring alignment with their vision and expectations.
- Implemented best practices for materials handling and waste management, reducing costs and improving sustainability efforts.
- Oversaw workflow processes, identifying areas for improvement to enhance efficiency in operations.
- Trained new operators on equipment usage, safety practices, and company policies, enhancing team productivity.
- Operated various construction tools and equipment to complete remodeling projects efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Conducted site inspections to assess compliance with building codes and regulations.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Merchandiser Specialist/Service Technician
The New Release
03.2005 - 08.2015
- Produced a variety of business materials, including: letters, reports, emails, and call forms
- Evaluated target market and proposed marketing strategies and monitored production teams
- Recruited and guided vendors
- Oversaw operations as well as promoted products and services, led teams, and initiated events and activities
- Addressed customer inquiries, interpreted and delivered information, proposed suggestions, and provided guidance; identified, investigated, and negotiated conflicts
- Coordinated, planned, and contributed at trade shows ans special events
- Served as representative and liaison
- Hired, trained, coached, supervised, and evaluated staff members
- Reviewed and analyzed applications, documents, expedited materials, as well as evaluated and audited data
- Strong and persuasive interpersonal skills
- Consulted independently, secured targeted media endorsements, developed new and existing core customer bases, and made brand/product awareness in retail marketing
- Devised new store openings and brand integration
- Analyzed regular corporate retail sales reports
- Tailored local profit-plan with retail leadership in brand positioning, communications, and comprehensive media strategy (public relations, advertising, special events, sales promotions, and retail relations)
- Daily maintenance and serviced installations, moves, changes, and repairs
- Worked alongside network administrators to integrate hardware/software with existing system/networks
- Teleconferenced planning, installing and adding new equipment without disrupting critical daily operations
- Removed pre-existing systems, rewired, installed and configured new equipment
- Identified problems and determined corrective action (repairing and maintenance)
- Responded to and maintained trouble tickets in a timely manner including on-site technical support
- Experienced in handling assembly/disassembly, performing audits, store inventory, and checking for complete accessories and parts per schematics
- Installed and serviced systems and products; efficient in diagnosing and repairing
- Analyzed work orders, planned daily travel schedules, investigated complaints, conducted tests and resolved problems
- Documented services and installation actions by completing forms, reports, logs, and records
- Lay complex networks using wiring, modems, routers, and wireless devices
- Backed up maintenance, recovered data, troubleshoot networks and provided system cleanings
- Worked independently as well as in a team environment
Food Server/Shift Lead/Head Wait/Catering Coordinator
Gringo's Mexican Kitchen; 3rd Coast BBQ and Catering; Jr's BBQ and Catering; Waffle House; On the Border; Kosse Cafe; Pizza Pro
07.2004 - 12.2014
- Over 10 Years solid experience in the food service industry
- Highly skilled in delivering outstanding service
- Provided exceptional customer service in high-volume dining environments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu items and service standards.
- Managed multiple tables efficiently, enhancing guest satisfaction and retention.
- Maintained cleanliness and organization of dining areas to meet health standards.
- Responded promptly to customer inquiries and resolved issues effectively.
- Implemented suggestions for menu improvements based on guest feedback.
- Mentored junior staff on best practices for service excellence and teamwork.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Coordinated logistics for catering events, ensuring seamless execution and client satisfaction.
- Managed event timelines and schedules to optimize resource allocation and efficiency.
- Trained and mentored junior staff on catering best practices and company standards.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Ensured seamless execution of events with diligent planning and attention to detail.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Boosted staff morale and teamwork through effective communication and leadership, improving overall event execution.
Skills
- Project management
- Financial planning
- Client relationship management
- Workflow optimization
- Safety compliance
- Staff training and development
- Contract negotiation
- Regulatory compliance
- Business marketing
- Business leadership
Timeline
Safety and Compliance Specialist
FastTrac Transportation Inc.
03.2024 - 10.2024
Owner
Dawson Construction and Remodeling
07.2023 - Current
Vending Specialist
AEVT Vending; Bev Inc.; RenBevCo; Safari Marketing; Santa Lucia
10.2021 - Current
Project Manager/Foreman
Enhanced Image Construction; Platow Tile; Jack and Jill of All Trades; Top Notch Construction
09.2020 - 03.2024
Owner/Co-Owner/Operator
Christian Construction and Remodeling
11.2011 - 03.2020
Merchandiser Specialist/Service Technician
The New Release
03.2005 - 08.2015
Food Server/Shift Lead/Head Wait/Catering Coordinator
Gringo's Mexican Kitchen; 3rd Coast BBQ and Catering; Jr's BBQ and Catering; Waffle House; On the Border; Kosse Cafe; Pizza Pro
07.2004 - 12.2014