Stefani Di Nino

At Freddy, USA Retail Store

Experience in Oracle, Magenta and Shopify.

Support customers at point of sale to ensure world class shopping experience. Take every opportunity to capture customer data in order to expand database and encourage customer loyalty. Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the management. Guarantee integrity and accurate cash handling. Driving the Sales: maximize every selling opportunity to achieve store and individual sales targets. Good communication with colleagues, team work attitude.

Customer Support Associate at Freddy USA, NEW ZEALAND AND AUSTRALIA.

Answering phone, mail, live chat and email customer inquiries. Identifying customer needs. Providing outstanding customer service. Maintaining confidentiality of information. Working with a sales team to increase sales and customer satisfaction. Receiving orders, calculating charges and processing payments via phone call. Processing product exchanges and returns. Performing other duties as the need arises.

As a part time job:

- Founded and manage a successful beauty studio specializing in advanced skincare treatments as a Licensed Esthetician as well.

- Developed and implemented marketing strategies that increased brand visibility and client engagement.

- Educate clients on skincare best practices, leading to improved client retention and satisfaction.

- Oversee daily operations, including staff management, inventory control, and financial planning.

- Established and currently operate Boho Swan, a boutique brow artistry business focused on creating personalized brow designs that enhance natural beauty.

- Perform various brow services, including shaping, tinting, and permanent makeup for brows, tailored to each client’s facial features and preferences.

- Developed and implemented marketing strategies, including social media campaigns, that rapidly increased client engagement and appointment bookings.

- Maintain high standards of sanitation and professionalism, ensuring a safe and welcoming environment for all clients.