STEFANI GONZALES

Conducted interviews with clients, families, and authorized representatives to collect data for benefit eligibility assessment.

Calculates income and resources to assess client eligibility for social service programs.

Evaluates program eligibility, determines benefit amounts, and establishes eligibility period.

Clarified program benefits, requirements, and appeal rights to clients, families, and authorized representatives.

Calculates and processes changes to client benefits, such as overpayments, adjustments, or restoration of benefits.

Ensures accuracy and confidentiality in case documentation.

Assists advisors in resolving complaints and escalated issues.

Engaged with program staff to discuss policies, practices, records, budgets, and community resources.

Delivered exceptional support to customers seeking assistance.

Maintained product availability on the floor.

Ensured cleanliness of store and accuracy of cash register.

Addressed queries concerning upscale alcoholic beverages.

Fostered effective collaboration with colleagues.

Organized excess inventory.

Verified inventory upon arrival.

• Enhanced adolescent well-being by providing comprehensive case management services and individualized support.
• Provided clients with referrals to community resources outside of company.
• Maintained accurate, timely and complete case notes, billing documentation and treatment plans.
• Provided crisis intervention services when needed, de-escalating situations effectively and connecting adolescents with appropriate support systems.
• Assessed community needs and identified resources for social and community service programs.
• Implemented evidence-based practices in case management approaches that resulted in improved outcomes for clients served.
• Developed rapport with clients through empathetic listening, fostering trust and openness during counseling sessions.
• Conducted ongoing evaluations to measure the effectiveness of interventions, using data-driven insights to inform future decisionmaking.
• Maintained detailed documentation of client interactions, meetings, referrals, and case plan updates in accordance with legal requirements and professional standards.
• Provided crisis intervention to prevent escalation of high-risk behavior, relapse, hospitalization, placement disruption and other negative outcomes.

• Demonstrated strong communication and collaboration working with a team of social workers and probation officers
• Collaborated with Mental Health/Substance Abuse Counselors regarding services that were being provided and how it can improve
• Refer patients to medical specialists as needed
• Connecting patients to community resources as needed
• Documented information for charts, progress reports, assessments and other paperwork within specific timeframes
• Assisted with clerical tasks, filing, shredding and stuffing envelopes
• Communicated needs and issues to appropriate supervisors for administrative action

• Stocked pallets throughout shift to keep warehouse clean, maintained and organized
• Assessed floor displays to restock merchandise
• Assisted customers with product, promotion and policy information
• Checked out customers by processing payments and bagging items
• Served customers to boost revenue and improve retention rates
• Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
• Replenished inventory with focus on addressing customer needs