Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stefani Gutierrez

Galveston,TX

Summary

Receptionist with expertise in front desk operations, guest relations, and correspondence management. Demonstrates strong organizational skills and proficiency in computer applications. Focused on enhancing operational efficiency and supporting company objectives.

Overview

4
4
years of professional experience

Work History

Receptionist

Best Western Plus Hotel
Galveston, TX
06.2024 - Current
  • Greeted guests and provided information on hotel services and amenities.
  • Managed incoming calls, directing them to appropriate departments without delay.
  • Assisted guests with check-in and check-out processes to ensure smooth transitions.
  • Maintained cleanliness and organization of front desk area on a daily basis.
  • Handled guest inquiries and resolved issues with courtesy and professionalism.
  • Coordinated with housekeeping to guarantee room readiness for arrivals.
  • Processed payments and managed cash transactions with accuracy.
  • Updated reservation systems efficiently to reflect changes in guest bookings.

Receptionist

Galveston Eye Care
Galveston, TX
09.2023 - 05.2024
  • Performed administrative duties such as data entry and filing paperwork.
  • Adhered to health regulations regarding sanitation standards in the workplace.
  • Consulted with customers about insurance coverage options for eyewear purchases.
  • Managed appointment schedules and coordinated patient flow.
  • Processed insurance claims and verified coverage details.
  • Maintained inventory of eyewear products and supplies.
  • Provided exceptional customer service to enhance patient experience.

Restaurant Hostess

Rainforest Cafe
Galveston, TX
02.2023 - 02.2024
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Greeted customers and escorted them to their tables.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered phones promptly to record and confirm reservations.
  • Built positive relationships with other front-of-house and kitchen staff.

Restaurant Hostess

Moody Gardens Inc
Galveston, TX
11.2021 - 03.2022
  • Greeted guests warmly upon arrival at Moody Gardens Inc.
  • Assisted in seating arrangements to optimize flow and comfort for diners.
  • Maintained cleanliness and organization of the hostess station at all times.
  • Provided menus and informed guests about daily specials and promotions.
  • Handled guest inquiries and concerns with professionalism and courtesy.
  • Greeted customers and escorted them to their tables.

Education

High School Diploma -

Ball High School
Galveston
05-2022

Skills

  • Customer service
  • Data entry
  • Call handling
  • Front desk operations
  • Organizational skills
  • Communication skills
  • Scheduling

Languages

English
Professional
Spanish
Professional

Timeline

Receptionist

Best Western Plus Hotel
06.2024 - Current

Receptionist

Galveston Eye Care
09.2023 - 05.2024

Restaurant Hostess

Rainforest Cafe
02.2023 - 02.2024

Restaurant Hostess

Moody Gardens Inc
11.2021 - 03.2022

High School Diploma -

Ball High School

Similar Profiles

CREATE PROFILE