Stefani Lombardi
West Palm Beach,FL
Summary
Dynamic Furniture Consultant at Baer'S Furniture with a proven track record in enhancing customer satisfaction through expert product knowledge and effective conflict resolution. Skilled in sales transactions and interior design, I excel at understanding customer needs and building lasting relationships, consistently driving sales and promoting a positive shopping experience.
Overview
25
25
years of professional experience
Work History
Furniture Sales Consultant
Baer'S Furniture
West Palm Beach, FL
05.2024 - Current
- Assisted customers in selecting furniture to meet their needs and preferences.
- Provided product knowledge on various furniture styles and materials to clients.
- Demonstrated furniture features, guiding customers through showroom displays.
- Processed sales transactions using point-of-sale systems efficiently and accurately.
- Maintained a clean and organized showroom to enhance customer experience.
- Collaborated with team members to develop effective merchandising strategies.
- Resolved customer inquiries and concerns promptly and professionally.
- Performed administrative tasks such as filing paperwork or entering data into computer systems.
- Maintained an up-to-date knowledge of industry trends related to furniture styles, fabrics, colors.
- Answered incoming calls from potential customers seeking information on products and services offered by the company.
- Kept abreast of changes in pricing policies due to seasonal fluctuations or promotional events.
- Greeted customers and provided assistance in selecting furniture.
- Demonstrated how various pieces of furniture could be used in home décor settings.
- Collaborated with other departments within the store to provide excellent customer service experiences.
- Organized store displays to attract new customers and promote existing inventory items.
- Assisted customers in making special orders for custom-made pieces of furniture.
- Attended weekly meetings with management team members to discuss upcoming sales goals.
- Provided product knowledge to customers about different types of furniture available for purchase.
- Discussed financing options, pricing and current promotional offers.
- Attended training sessions to build and enhance product knowledge and sales tactics.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Asked open-ended questions to understand customer needs and style.
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Designed interior spaces by combining sets and pieces for cohesive looks.
- Coordinated with teammates and clients to schedule deliveries.
- Suggested specific product and options in line with customer goals.
- Calculated pricing quickly and deducted discounts for current sales promotions.
- Followed up with customers via phone to answer questions.
- Upsold customers on protection plans, warranties and coordinating products.
- Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.
- Created and maintained customer files to record and organize information such as name and purchase history.
- Helped customers increase purchasing power through store financing options.
Customer Service Agent
United Airlines
Newark, NJ
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
OBJECTIVECAREER, ATO Contracting Corp
Brooklyn, NY
01.2000 - 06.2020
- Acting liaison between client, job site manager/foreman & sub contractors
- Ordering & ensuring all needed materials & man power on delivered on time, efficiently, correctly & following all OSHA safety regulations
- Collection of weekly man hours worked for payroll & Union contributions
- Preparing job proposals, as per company estimator
- General office & clerical duties, such as, filing, phones, scheduling, data entry, etc.
Education
Certificate - Interior Design
New York Design Institue
New York, NY01-2022
High School Diploma -
NEW UTRECHT HIGH SCHOOL
Brooklyn, NY06-1986
Skills
- Calm and Professional Under Pressure
- Ticket Changes
- Special Requests
- Dispute Resolution
- Passenger Support
- Understanding Customer Needs
- Responding to Difficult Customers
- Making Announcements
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Seating Arrangements
- Efficient and Detail-Oriented
- Needs Assessment
- Client Interactions
- Cultural Awareness
- Patient and Empathetic
- Furniture design
- Customer service
- Sales transactions
- Product demonstration
- Point-of-sale systems
- Team collaboration
- Interior design
- Customer engagement
- Conflict resolution
- Data entry
- Industry trends
- Product knowledge
- Communication skills
Timeline
Furniture Sales Consultant
Baer'S Furniture
05.2024 - Current
Customer Service Agent
United Airlines
03.2022 - Current
OBJECTIVECAREER, ATO Contracting Corp
01.2000 - 06.2020
Certificate - Interior Design
New York Design Institue
High School Diploma -
NEW UTRECHT HIGH SCHOOL
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