Stefani Maldonado
Silver Spring,MD
Summary
Dedicated, motivated, and team-oriented administrative professional with outstanding customer service skills. Demonstrates a strong work ethic, a professional demeanor, and proactive initiative. Assumes responsibility for diverse projects, upholding high standards, and accomplishing company goals. Seeking to leverage my work experience and abilities for continued success.
Overview
12
12
years of professional experience
Work History
Cash Application Specialist
Red Coats Inc
Bethesda, MD
05.2021 - Current
- Applied all incoming payments to the appropriate invoices and accounts
- Identified and posted payments to the appropriate A/R System
- Effectively communicated with the cash team, billings, and collection team members
- Met weekly deadlines
- Processed incoming credit card payments over the phone
- Processed necessary adjustments and refunds.
Corporate Receptionist
Red Coats Inc
Bethesda, MD
07.2017 - 05.2021
- Received visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately
- Answered screening and forwarded incoming phone calls
- Responsible for booking conference rooms
- Collected, sorted, distributed, or prepared mail and intake package deliveries for USPS, FedEx, UPS, and any other couriers
- Sent out emails informing the arrival of packages ready for pick-up and notified other workers of visitor arrivals
- Assisted HR with completion of verifications of employment
- Entered new employees into the system.
Staffing Coordinator
Karen for Kids, Inc (Pediatric Nursing Agency)
Lanham, MD
11.2017 - 06.2018
- Coordinated the staffing of nursing services to ensure all shifts are staffed for operational efficiency and continuity of care
- Prepared and distributed client nursing schedules timely
- Delivered outstanding customer service in response to incoming calls or messages from clients, nurses, and outside contacts
- Gathered information related to pediatric fragile children's needs to determine the level of support needed to resolve open shifts, ongoing concerns, or emerging needs
- Actively verified patient data maintained in electronic records and updated information as needed before patient visits were scheduled
- Assisted the lead staffing coordinator with scheduling and workforce coordination of PRN staff, including call-offs and requests
- Assisted on-call rotation as needed, requiring being on call 24/7 and helping with calls received at any time of day or night
- Maintained a current working knowledge of various aspects of work performed in the clinical medical office, including government regulations, insurance handling, and medical coding
- Acted according to HIPAA regulations and maintained confidentiality when dealing with protected health information.
Service Coordinator
Staffing Service
Lake Worth, FL
04.2015 - 09.2017
- Maintained the recruitment process; prescreened candidates for appropriate career placement
- Conducted daily interviews and processed daily/weekly payroll
- Managed new hire document management, E-Verify process, and completion of certificates of insurance
- Conducted worksite inspections/evaluations/meetings with clients
- Provided administrative support to the office manager/sales
- Was responsible for filing job orders promptly and accurately, filing and scanning clients/employee documentation, processing unemployment claims, and managing records of accounts payable invoices.
Cashier Clerk
Panera Bread
Silver Spring, MD
10.2011 - 01.2015
- Handled cash and credit card transactions
- Was responsible for taking phone-in orders from customers
- Trained newly hired employees
- Stocked store supplies
- Handled food preparation
- Handled store maintenance.
Education
Pursuing Business Associate Degree -
University District of Columbia
12.2023
High School Diploma -
Northwestern High School
Skills
- Client Services Focus
- Effective Communicator
- Activity Log Reporting
- Multitasking
- Time Management
- Administrative Functions
- Attention to Detail
- Fluent in English and Spanish
- Data Entry Experience
- Cash Application Specialist
Volunteer Experience
Washington Adventist Hospital, Assistant Volunteer, 2011, Obtained 100 community service hours. Delivered nutrition supplies to patients and delivered a stretcher to the main lobby. Provided customer service to hospital guests and patients. Stocked the emergency room supply.
References
- Wil Vargas, Operations Manager, Gl Staffing Services, 646-262-7794
- Amilcar Aleman, General Manager, Panera Bread, 301-465-0860
- Betsy Carlin, HR Manager, Red Coats Inc., 301-280-4360
- Mac Selbe, Controller, Red Coats Inc., 703-328-4668, macselbe@gmail.com
- Jakeila Atkinson, Coordinator, Contracts, Employ Prince Georges, 202-823-9293
Timeline
Cash Application Specialist
Red Coats Inc
05.2021 - Current
Staffing Coordinator
Karen for Kids, Inc (Pediatric Nursing Agency)
11.2017 - 06.2018
Corporate Receptionist
Red Coats Inc
07.2017 - 05.2021
Service Coordinator
Staffing Service
04.2015 - 09.2017
Cashier Clerk
Panera Bread
10.2011 - 01.2015
Pursuing Business Associate Degree -
University District of Columbia
High School Diploma -
Northwestern High School
Similar Profiles
Lee LockhartLee Lockhart
Security Officer at Red CoatsSecurity Officer at Red Coats
Heidi ElliotHeidi Elliot
Janitorial Specialist at Red Coats (Subcontracted to L3Harris)Janitorial Specialist at Red Coats (Subcontracted to L3Harris)
Travon HarringtonTravon Harrington
Accounts manager at Red Coats, Inc.Accounts manager at Red Coats, Inc.
Yesenia CedillosYesenia Cedillos
Cook at The Seneca of RockvilleCook at The Seneca of Rockville
MICHAEL L. LEWISMICHAEL L. LEWIS
Sr. Director Operations, Technology & Business Dev at Asc3nd Technologies GroupSr. Director Operations, Technology & Business Dev at Asc3nd Technologies Group