Stefani Malosh
Springfield,OR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
Work History
Medical Unit Secretary
McKenzie Willamette Medical Center
12.2013 - Current
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Streamlined patient admissions process for enhanced patient experience and reduced waiting times.
- Enhanced accuracy of medical records with diligent data entry, ensuring up-to-date information for healthcare professionals.
- Facilitated seamless coordination between departments, scheduling appointments and managing transfers for optimal patient care.
- Answering multi phone lines, filing
- Managed inventory of office supplies to maintain an organized and well-stocked workspace for the entire team.
- Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
- Safeguarded patient privacy by adhering to HIPAA regulations in handling sensitive medical information.
- Supported medical staff by transcribing physician orders accurately and promptly, ensuring timely treatment implementation.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
CNA
Creswell Health And Rehab
08.2012 - 12.2013
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
COB Rep II
PacificSource Health Plans
09.2005 - 12.2010
- Improved customer satisfaction by efficiently addressing and resolving health insurance inquiries.
- Streamlined claim processing for faster resolution and increased client satisfaction.
- Collaborated with healthcare providers to ensure accurate billing practices, reducing disputes and errors.
- Achieved high levels of customer satisfaction through prompt resolution of escalated issues by liaising with relevant departments effectively.
- Maintained strict confidentiality while handling sensitive personal data complying with HIPAA regulations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Customer Service
The Bon Marche/Macys
08.1999 - 09.2005
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
Thurston High School
Springfield, OR06.1998
Skills
- Patient Scheduling
- Healthcare Administration
- HIPAA Compliance
- Medical Transcription
- Appointment Coordination
- Conflict Resolution
- Problem Solving
- Decision Making
- Microsoft Office Suite
- Electronic Health Records
- Attention to Detail
- Customer Service
- Telephone Etiquette
- Multitasking Abilities
- Medical Terminology
- Team Collaboration
- Critical Thinking
- Professionalism
- Adaptability
- Active Listening
- Medical Records Management
- Document Preparation
- Scheduling Appointments
- Basic Life Support
- Patient Confidentiality
- Documentation Review
- Data Entry
- Collaboration and Teamwork
- Data Management
- Patient Health Information Access
- CPR Certified
- Data Entry Software
- BLS Certified
- Appointment Setting
- Order Purchasing
- Appointment Scheduling
Timeline
Medical Unit Secretary
McKenzie Willamette Medical Center
12.2013 - Current
CNA
Creswell Health And Rehab
08.2012 - 12.2013
COB Rep II
PacificSource Health Plans
09.2005 - 12.2010
Customer Service
The Bon Marche/Macys
08.1999 - 09.2005
Thurston High School
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