STEFANI OAKES
Forest Hill,MD
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
10
10
years of professional experience
Work History
Lead Medical Support Specialist
Concentra
10.2023 - Current
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Obtained patient medical history, medication information, symptoms, allergies, current complaint and vital signs on intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Preformed various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
Clinic Manager
Pivot Occupational Health
06.2023 - 10.2023
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Streamlined administrative processes to reduce errors and improve overall office efficiency.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
- Established and maintained effective communication with staff, physicians and patient's employers to promote high quality patient care.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Conducted patient intake interviews, recording and documenting relevant information.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge of industry standards and best practices.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
Branch Manager
Home Paramount Pest Control
08.2022 - 12.2022
- Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Identified areas for improvement within the branch's processes, implementing necessary changes to optimize efficiency and profitability.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Organized staff schedules and routes to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
Branch Manager Trainee
Orkin Pest Control
04.2021 - 07.2022
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives while fostering a positive culture and work environment.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Drove revenue generation and growth, motivating the team through daily check-ins of activities and holding teams accountable for results.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Collaborated and launched new training program to boost employee skills and staff retention rate.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Health & Wellness Provider
eHealthScreenings
01.2017 - 03.2021
- Collaborated with diverse teams of healthcare professionals ensuring consistent quality of care across multiple sites.
- Assisted in training new providers, sharing best practices for successful health coaching sessions.
- Conducted health screenings and assessments to identify health needs and risk factors for individuals.
- Ensured patient comfort throughout the entire examination process, addressing any concerns or questions with patience and professionalism.
- Provided individual health coaching and enhanced client wellness by creating personalized health plans tailored to individual needs and goals.
- Reviewed and processed requisitions for laboratory tests.
- Packaged and shipped samples to laboratory for processing.
Rep Mobile Examiner
ExamOne/Quest Diagnostics
12.2014 - 03.2021
- Collaborated with a diverse group of healthcare professionals to ensure comprehensive patient care during on-site events.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Ensured quality control by properly maintaining, calibrating, and sterilizing examination equipment before each use.
- Enhanced company reputation by providing exceptional customer service and support.
- Conducted detailed pre-exam interviews to gather relevant patient history and determine appropriate testing procedures.
- Optimized workflow processes resulting in increased daily examination capacity without sacrificing quality.
- Provided accurate and timely delivery of documentation for improved specimen processing and review of results.
Paramedical Examiner
APPS
11.2013 - 03.2021
- Enhanced patient satisfaction by providing thorough and accurate paramedical examinations.
- Developed strong rapport with patients through empathetic listening and clear communication skills.
- Streamlined the examination process for increased efficiency and timely results.
- Conducted comprehensive medical histories, vital sign measurements, and specimen collections for accurate insurance assessments.
- Maintained up-to-date knowledge of paramedical examination protocols, ensuring compliance with industry standards.
- Efficiently scheduled appointments, optimizing examiner availability and minimizing travel time between locations.
- Adhered to strict privacy guidelines to protect sensitive patient information during the examination process.
Education
Certified Personal Trainer -
National Academy of Sports Medicine
07.2023
Bachelor's of Science in Psychology -
Capella University
12.2014
Certificate in Clinical Laboratory Science -
George Washington University C/O AMEDD C&S
10.2006
Skills
- Branch Operations Management
- Cross-functional Team Leadership
- Sales Expertise
- Interviewing and Hiring
- Training and Development
- Goal and Performance Oriented
- Issue and Conflict Resolution
- Process Improvement
- Attention to Detail
- Strong Team-Builder
- Exceptional Customer Service
- Regulatory Compliance
Military
Medical Laboratory Technician, 5/2005-10/2006
U.S. Army - Walter Reed Army Medical Center, Washington, D.C.
Timeline
Lead Medical Support Specialist
Concentra
10.2023 - Current
Clinic Manager
Pivot Occupational Health
06.2023 - 10.2023
Branch Manager
Home Paramount Pest Control
08.2022 - 12.2022
Branch Manager Trainee
Orkin Pest Control
04.2021 - 07.2022
Health & Wellness Provider
eHealthScreenings
01.2017 - 03.2021
Rep Mobile Examiner
ExamOne/Quest Diagnostics
12.2014 - 03.2021
Paramedical Examiner
APPS
11.2013 - 03.2021
Certified Personal Trainer -
National Academy of Sports Medicine
Bachelor's of Science in Psychology -
Capella University
Certificate in Clinical Laboratory Science -
George Washington University C/O AMEDD C&S
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