STEFANI PÉREZ
Norcross,Georgia
Summary
Results-oriented Returns Processor with a proven track record of implementing quality control processes to reduce returns and exchanges. Skilled in inspecting and restocking items, analyzing customer data, and improving efficiency. Strong attention to detail and ability to collaborate with cross-functional teams to achieve goals. Proficient in workplace safety, shipping and receiving, and warehouse operations.
Overview
7
7
years of professional experience
Work History
Picker
Encompass. Resource Mfg
01.2025 - Current
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
Returns Processor
Carter's
10.2024 - 12.2024
- Developed strategies to reduce the number of returns and exchanges by improving quality control processes.
- Inspected returned items for damage or defects prior to restocking.
- Distributed returned items to appropriate locations depending on product value and condition.
- Analyzed customer data to determine eligibility for return and exchange items.
- Provided excellent customer service by responding promptly to complaints and resolving issues quickly and professionally.
Packing and handwork
Taylor
07.2024 - 10.2024
- Collaborated with warehouse staff to ensure that orders were filled accurately and shipped within specified deadlines.
- Maintained accurate inventory records for all stock items, ensuring timely delivery of orders to customers.
- Developed efficient methods for packaging fragile items using bubble wrap and other protective materials.
- Inspected containers prior to shipment for any signs of damage or tampering before sealing them securely.
Picker and packer
Kpower
01.2022 - 04.2022
- Picked customer orders, reviewing for correct number and type of product to eliminate errors.
- Followed established protocols for item selection, packaging and labeling.
- Sorted goods for distribution in designated areas.
- Utilized RF scanner to track inventory levels and update the database accordingly.
Driver
Uber
01.2020 - 01.2022
- Developed strong relationships with customers by providing courteous service.
- Completed daily routes in accordance with customer delivery expectations.
- Communicated with customers to ensure timely and accurate deliveries.
Picker and packer
Carter's
07.2019 - 12.2019
- Picked customer orders, reviewing for correct number and type of product to eliminate errors.
- Worked as part of a team to reach daily picking quotas within specified time frames.
- Inspected products for damages before packing them into boxes.
- Identified and located products within warehouse after reading orders.
Driver
Alianza
09.2018 - 07.2019
- Maintained clean driving record and obeyed traffic laws and regulations.
- Provided excellent customer service throughout delivery process.
- Maintained a clean driving record with no violations or citations on file.
Education
High School Diploma - undefined
UEMN Gran Mariscal de Ayacucho
Caracas07.2014
Skills
- Workplace safety
- Shipping and receiving
- Efficient organization
- Warehouse operations
LANGUAGES
Spanish Native
English Bilingual
Timeline
Picker
Encompass. Resource Mfg
01.2025 - Current
Returns Processor
Carter's
10.2024 - 12.2024
Packing and handwork
Taylor
07.2024 - 10.2024
Picker and packer
Kpower
01.2022 - 04.2022
Driver
Uber
01.2020 - 01.2022
Picker and packer
Carter's
07.2019 - 12.2019
Driver
Alianza
09.2018 - 07.2019
High School Diploma - undefined
UEMN Gran Mariscal de Ayacucho
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