Stefani Rodriguez
Garland,TX
Summary
Skilled Assistant General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Wingstop
Dallas, TX
05.2021 - 12.2023
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.`
- Evaluated current processes within the store environment to identify areas of improvement.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Motivated and led team members to work together to achieve targets.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Server
Cheddars Stratch Kitchen
Dallas, TX
06.2023 - 09.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
High School Diploma -
South Garland High School
Garland, TX02.2022
Skills
- Business Operations Knowledge
- Operations Management
- Employee Relations
- Training and Development Skill
- Multi-Task Management
- Handling Complaints
- Decision-Making
- Schedule Management
- Performance Improvement
Languages
Spanish
Professional
English
Native/ Bilingual
References
References available upon request.
Timeline
Server
Cheddars Stratch Kitchen
06.2023 - 09.2023
Assistant General Manager
Wingstop
05.2021 - 12.2023
High School Diploma -
South Garland High School
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