Stefani Stevenson
La Mesa,CA
Summary
Office management professional with track record of optimizing administrative functions and fostering a positive and productive work environment. Strives to maintain a strong focus on teamwork to achieve operational success. Highly adaptable, with expertise in sales, office software, scheduling, and resource management.
Professional with high standards and a results-driven approach. Skilled in team collaboration, adaptable to changing needs, and extremely reliable. Proficiencies include: administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
16
16
years of professional experience
Work History
Office Manager/Sales Consultant
Pacific Liposculpture
10.2010 - Current
- Monitor financial transactions, ensuring accurate billing procedures and minimizing discrepancies.
- Reconcile end-of-day reports to determine accurate billing and payment processing.
- Resolve patient complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervise and guide new employees and respond quickly to questions to improve understanding of job responsibilities.
- Develop effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Coach employees through day-to-day work and complex problems.
- Manage reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Delegate tasks to streamline operations and boost morale.
- Manage files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Office Manager/Sales Consultant
Dr. Calhoun
08.2008 - 09.2010
- Handled patient documents and personnel records.
- Oversaw office inventory
- Educated clients on current promotional offerings and products
- Assisted patients in exploring cosmetic procedures, guiding them through the decision-making process with empathy and professionalism.
- Collaborated with surgeons and medical teams to ensure all treatments were aligned with patient expectations and medical guidelines.
- Created a positive, efficient, and supportive environment for both patients and staff.
Education
High School Diploma -
Valhalla High School
Rancho San Diego06.2003
Skills
- Effective Multitasking
- Exceptional customer support
- Teamwork and collaboration
- Scheduling and calendar management
- Administrative Skills
- Decision-making capabilities
- Relationship Building
- Staff training and development
- Financial reporting
- Skilled in Word and Excel
- Credit and collections
- Policy and procedure modification
- Accounting oversight
- Sales and marketing
- Training and coaching
- Employee Supervision
- Sales and Marketing
- Workflow Coordination
- Records management
- Revenue management
Timeline
Office Manager/Sales Consultant
Pacific Liposculpture
10.2010 - Current
Office Manager/Sales Consultant
Dr. Calhoun
08.2008 - 09.2010
High School Diploma -
Valhalla High School
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