Stefani Villegas
Tavernier,FL
Summary
Excelled in complaint handling and money management, training new staff, and ensuring high service standards. Committed to ensuring customer satisfaction by providing exceptional service. Proficient in computer utilization and at exploring different solutions to address customer needs effectively. Detail oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with accuracy. Hardworking, passionate and eager to secure the Customer Service Lead position. Ready to take responsibility and lead our team to success at every level.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
FKEC
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Handled escalated calls efficiently, finding satisfactory resolutions.
- Responded to customer requests for services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers.
Education
High School Diploma -
Coral Shores High School
Tavernier, FL05.2020
Skills
- Problem-solving abilities
- Active Listening
- Money handling abilities
- Complaint Handling
- Computer Proficiency
- Payment Processing
Timeline
Customer Service Representative
FKEC
05.2023 - Current
High School Diploma -
Coral Shores High School
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