Stefani Zapata
Corpus Christi
Summary
Dynamic Clinic Patient Representative at CHRISTUS Trinity Mother Frances, skilled in radiology scheduling and insurance verification. Successfully enhanced patient satisfaction through exceptional customer service and efficient financial counseling. Proven ability to maintain compliance while managing patient documentation, ensuring seamless communication across departments and optimizing care delivery.
Overview
1
1
year of professional experience
Work History
Clinic Patient Representative
CHRISTUS Trinity Mother Frances
Corpus Christi
03.2024 - 02.2025
- Scheduled diagnostic tests, such as X-rays, CT scans, and ultrasounds, for patients.
- Monitored changes in regulations regarding radiology procedures and communicated updates to colleagues.
- Maintained records of patient interactions, documenting all inquiries and resolutions.
- Scheduled follow-up appointments for patients based on physician recommendations.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Greeted visitors and answered phones in a professional manner.
- Assessed patient needs and provided appropriate referrals to other healthcare providers.
- Facilitated communication between physicians, nurses, administrative staff, and patients.
- Adhered to HIPAA regulations regarding the privacy of personal health information.
- Processed prior authorizations from insurance companies for medical treatments or procedures.
- Collected patient payments, reconciled accounts receivable, and prepared financial cash reports daily for the supervisor.
- Resolved billing discrepancies between insurers and providers by correcting Work-Q denials and registration edits.
- Performed data entry tasks for patient information into electronic health record systems.
- Provided support for radiology techs during medical examinations or tests to ensure imaging was clear for analysis.
- Supervised patient flow by checking in patients immediately upon arrival.
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
- Promoted patient data confidentiality by following strict rules and regulations endorsed by facility.
- Informed patients of delays and approximate wait times upon arrival, if necessary.
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Coordinated scheduling of appointments across multiple departments to optimize patient care. (Radiology and Lab)
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Explained various admission forms and policies, acquiring signatures for consent.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Guided patients through the completion of consent and other required medical forms.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Handled a high volume of patients and incoming calls, providing exceptional customer service to patients and families.
- Checked incoming emails regularly and responded quickly when necessary.
- Provided excellent customer service by answering inquiries in a timely manner.
- Assessed patient eligibility for radiology studies according to protocol guidelines.
- Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
- Coordinated patient appointments with other radiology facilities.
- Processed payments from insurance companies and individuals for imaging services received.
- Prepared reports on radiology services rendered including number of tests performed and patient satisfaction ratings.
- Resolved any conflicts or issues related to scheduling errors or missed appointments.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Explained the purpose and steps of each test to patients to ensure understanding prior to the procedure.
- Distributed oral contrast to prepare the patients before CT scans.
- Maintained detailed records of patients' appointments and updated relevant databases accordingly.
- Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Followed safety protocols while working with hazardous materials or chemicals in the lab.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Prepared samples and reagents for testing according to established protocols, ensuring compliance with safety and quality standards.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Obtained informed consent and payment documentation from patients and filed in system.
- Counselled patients on potential financial liabilities and payment requirements.
- Collaborated with clinical and administrative staff to meet patient needs.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Education
Bachelor of Science - Health Care Administration
Columbia Southern University
Orange Beach, AL09-2023
Skills
- Radiology scheduling
- Insurance verification
- Patient documentation
- Compliance management
- Financial counseling
- Customer service
Accomplishments
- The National Honor Society- Omega Nu Lambda
- The National Society of Leadership and Success
References
References available upon request.
Timeline
Clinic Patient Representative
CHRISTUS Trinity Mother Frances
03.2024 - 02.2025
Bachelor of Science - Health Care Administration
Columbia Southern University
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