Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stefania Arboleda

Summary

Motivated and detail-oriented professional with a proven record in customer support, sales, and team training. Seeking to leverage strong organizational, communication, and multitasking skills to support marketing initiatives and contribute to brand growth as an Entry Level Marketing Coordinator.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mobile Expert and Key Holder

T-Mobile
Gurnee
08.2022 - Current
  • Collaborated with team members and supported new hires, providing guidance on sales strategies and managing customer escalations to ensure a smooth workflow and brand consistency.
  • Provided exceptional customer support by resolving technical issues and addressing customer inquiries, enhancing client satisfaction and contributing to a positive brand experience.
  • Achieved and sustained a top 20-40% district ranking by strategically boosting sales through personalized product recommendations, a key skill for understanding and engaging with a target audience.
  • Maintained operational excellence by adhering to daily store opening and closing procedures, demonstrating a strong attention to detail and ability to follow project timelines.

Sales Representative

Royal Furniture
Waukegan
09.2019 - 08.2022
  • Assisted customers with product selection and explained item features, applying a consultative approach to help clients make informed purchasing decisions.
  • Gathered and managed customer information to present appropriate financing options, demonstrating skills in data organization and administrative tasks.
  • Promoted and sold protection plans, gaining experience in marketing and presenting product value to enhance the overall customer experience.

Teller

Bank Financial
Lincolnshire
08.2018 - 07.2019
  • Educated customers on bank services like online and mobile banking, which required clear communication and the ability to explain complex information in an understandable way.
  • Accurately managed daily cash transactions and balanced accounts, reinforcing strong detail-oriented and administrative skills.
  • Investigated and resolved discrepancies in client accounts, demonstrating problem-solving abilities and a commitment to customer trust.

Education

Bachelor of Science - Business Management

Northeastern Illinois University
Chicago, IL

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Detail oriented
  • Strong communication
  • Teamwork
  • Organizational skills
  • Time management
  • Adaptability

Certification

Google Ads Search, Google

Languages

Spanish
Full Professional

Timeline

Mobile Expert and Key Holder

T-Mobile
08.2022 - Current

Sales Representative

Royal Furniture
09.2019 - 08.2022

Teller

Bank Financial
08.2018 - 07.2019

Bachelor of Science - Business Management

Northeastern Illinois University

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